Customer ReviewsforKnix Wear Inc

I ordered the product and paid. They provided tracking information that seemed legitimate. I received notification that the package was delivered. It was not at my house. Waiting for response from the company.

Hi ****, Thank you for taking the time to leave your feedback for us. I'm very sorry to hear that you've been unable to connect with us about your lost package. Unfortunately, we've been unable to find any orders or previous messages from you from the email *******@*****.com. We'd love to help you further with this! Please look out for an email from us so we can continue to investigate the issue with you. Warmly, Team Knix

********* ******* ******** **** ***** Originally purchased 2 bras in October (didn't fit). I returned them for store credit which I had to contact the company approximately 2 months after I returned them. Received the store credit and ordered 2 more bras. They are NOT the most comfortable bras. I will be returning them. I realize that 1 is non refundable, but I'll take the "L" on it. Hopefully I will be refunded for the other one.

Hi *****, Thank you for taking the time to leave your feedback for us. I'm very sorry to hear you were unhappy with the items you purchased. Here at Knix, we are always doing our best to improve our customers’ experience. Your feedback will be shared with our team to make sure that continues to be the case. We have gone ahead and refunded your order back to your original method of payment, please let us know if you have any other questions by emailing us at ****@****.com. Warmly, Team Knix

**** * ***** ***** **** **** * ***** I’ve heard great things about their products but I wouldn’t know…nothing that I ordered for me despite following their measurement guide. I looked online afterwards and couldn’t believe the amount of people who had the same experience. The worst part was when I went to return to items I was told none of them were eligible for return as they were all final sale. I went back on the website and looked and that was NOT clearly marked. Can’t get anyone from customer service to get back to me. I plan on filing a formal complaint if they don’t get back to me this week. I’m only ordering from ********** from now on. The difference in customer service and ease of return/exchange is night and day.

Hi *****, Thank you for taking the time to leave your feedback for us. I'm sorry for any confusion with our return policies. They will differ between items and during sale periods. Our team has tried to make our return policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page. I’ll be sure to share your feedback with the team to help with a more seamless experience in the future. I took a peak and can see that an agent was already able to help you with a return. Please let us know if you have any questions by emailing us at [email protected]. Warmly, Team Knix

So was ordering some sale items and figured out Knix was recouping $10 of my $20 rewards points to now charge me shipping of $10 when before I applied my rewards points shipping was FREE. Then when I applied my rewards points they added shipping of $10 and also INCREASED the previous expedited shipping from $4.50 to $14.50. S*** **** ******* SHAME ON THEM! This company is cheaters, ******* and TOTALLY dishonest!

Hi ***, Thank you for taking the time to leave your feedback for us. I'm sorry for the confusion at checkout. When a a discount code is applied to your order, which brings the total of your order below our free shipping threshold, shipping charges will apply. Our Free Shipping?? is calculated after discounts and before taxes on the order. You can find more information on shipping here: **************** If you have any additional questions please feel free to send us an email at ****@****.com. Warmly, Team Knix

Inconsistent sizing, terrible customer service. I ordered a few bras all the same size and they all fit differently. I won't order from this company again

Hi ********, 

Thank you for taking the time to leave your feedback for us. I'm sorry to hear you're were not happy with your sale purchase.


We are unable to accommodate refunds on sale items since these purchases were marked as final sale. We tried to make our sale policies clear with messaging on the product page, in your shopping cart, at checkout, as well as on your confirmation email/receipt. However, we would be happy to help with an exception. Please look out for an email from us so we can help you further. 

Warmly,

Team Knix

*** **** **** * ******** * ** ********* The bras were huge. I've tried to exchange them. Can't get anyone that's able to print the return label. *** ******** ** ***** ******. Can't get them on the phone. Now my account that you have to create to even buy their products has mysteriously disappeared. I'm stuck with over $100 of useless bras.

Hi ***, Thanks for taking the time to leave your feedback for us. I'm sorry to hear you had trouble with your exchange. I took a peak and can see that you were already able to exchange your items for new sizes. Your profile is still active and there is no issue with your current exchange. Please let us know if you have any other questions by emailing us at ****@****.com. Warmly, Team Knix

I am trying to return 4 bras that I ordered. I went through the process of starting my return and this company only gives me an option for store credit! I DONT WANT A STORE CREDIT!!!! I would like my money back. Can't get anyone on the phone and the Bot is useless. I am going to contact my bank *** ***** * **** ** *** ****** ******** ****** *** ***** ** ********. I wonder if I will get a response any time soon??? * ******** 

Hi *******, Thanks for reaching out and sorry to hear you're not happy with your Knix Black Friday Sale purchase. I appreciate your feedback and would be happy to share it with our team in an effort to improve future sales. I took a peak and can see that you have not had a chance to reach out to us directly over email. The best way to contact us is by emailing us at ****@****.com. We are unable to accommodate returns or exchanges on our Black Friday Sale purchases as everything is final sale. We tried to make our sale policies clear with messaging on each product page and in your shopping cart, as well as on your confirmation email/receipt. For more information on our sale policies, please visit our Return and Exchanges page?. That being said, we would love to help you further and make a one time exception for a return. Please look out for an email from us so we can help help. Warmly, Team Knix

** * ***** **** * ***** * ****** They don't work with periods or leaks. I wasted my money. **** ******* *****

Hi ******, Thank you for taking the time to leave your feedback for us. I'm truly sorry to hear that your experience with Knix was not positive. I can see that you have not reached out to us directly yet. We would be happy to help you further with your purchase or answer any questions you might have about the products, we are always here to help! Please look out for an email from us shortly. Warmly, Team Knix

I bought a package back in 2021 and the "leakproof shorts" did not work at all, no one answered me when I brought up the issue, I figured I was just unlucky because mine was faulty so I let it go. But I still loved the other products in that package so I decided to buy an other package recently but two products were missing!!! I've reached out twice and no response, again. I don't want to let it go this time. Could anyone, please, help with this issue? * **** * *** ****** *****

Hi ******, I'm sorry to hear about the missing items on your order, and thank you so much for bringing it to our attention. I was able to take a peak and can see that we have responded to both of your emails on November 21st and November 28th. I'm very sorry to hear you did not recieve these responses from us. Be sure to check your junk and promotions folders as we do find our responses can occasionally be directed there. We'd love to investigate this issue further with you. Please look out for another email from us shortly. Warmly, Team Knix

I just received my order and one of the items is incorrect. I rechecked my order and it clearly states what I ordered but someone in their warehouse grabbed the wrong item. I'd like to exchange it for the correct item, but Knix's Customer Service is pretty much non-existent if you want to deal with an actual live person! I tried the phone# twice - each time the phone rang 2 times and then a recording came on saying there were no customer reps available (after only 2 rings they know this?). I tried the online chat bot who couldn't help because...it's a programmed bot!! When I requested a customer service rep, was again informed by the bot this time that there were no customer service reps available. The bot did forward my request to Knix somehow, and I received a response that I should hear back from someone IN 10 DAYS!!! And this response will only be by email! With such poor customer service availability, I will not be ordering from Knix ever again and will now have to spend wasted time trying to exchange one pair of underwear, or try to obtain a refund. I've learned the hard way unfortunately to ****** *** not order from companies that don't have a customer service dept where you can speak with a live person and don't have to wait 10 days for a response. Knix is now in that category.

Hi *****, Thanks for taking the time to share your feedback with us. I'm sorry to hear you were unable to connect with us over the phone or on our live chat. I took a peak and can see that an agent was able to respond to your email today, November 16th, 5 days after your initial reach out. I can also see that you were able to use our returns portal yourself to initiate an exchange online. If you have any further questions or concerns, please feel free to email us at ****@****.com. Warmly, Team Knix