We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Survey

Quest Mindshare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Complaints

This profile includes complaints for Quest Mindshare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quest Mindshare has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2024, I completed a 2-3 long hour survey with a variety of musical audio clips. Upon completing this survey I was asked how I would like to be compensated and I selected ******.me and inserted the appropriate information and it was accepted and I was told I would receive a payment of 25$. I have yet to receive my payment. I have contacted you QUEST MIND SHARE through their website contact us section. I've called multiple times and couldn't actually reach a person on talk to. I've tried emailing them multiple times to no avail. I would just appreciate an appropriate correspondence from this company about them sending me the promised allotted amount of 25$ for my completion of their long survey. It's nearing to the end of the 5th or 6th week and I have yt to receive my payment to my ****** account.

      Business Response

      Date: 19/11/2024

      Hi *******,

      Thank you for your email. 

      You completed the survey on 17 October. This survey is one of our custom long surveys. With these, Quest Mindshare pays out directly to the participant, and payments are issued approximately four to six weeks from your participation in the study. Soon, you'll receive your reward.

      We hope this information helps! Thank you and we appreciate your participation! 


      Regards,
      Quest Mindshare Support

      Customer Answer

      Date: 19/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is okay. However, it has been 6 weeks and y'all are sending me surveys to complete, that  im impartial to continuing, because I've yet to receive my payment for the first one that was 6 weeks ago.

      Sincerely,

      ******* ********* *******

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I competed a music study for this company on March 20, 2023 and was to receive compensation in the amount of $30 payable via ****** within 4-6 weeks. That period of time has since passed and inquiries sent to the company go unanswered. I request compensation for the work performed. I** ********* ************ ** **** *** ** ** **** ***** ** ***** ** ******* ************* ** ***** ********* **** ** **** *********** **** *** ******* ****** **** **** ******** Thank you for your time and assistance.

      Business Response

      Date: 04/05/2023

      This survey is one of our custom long surveys. With these, Quest Mindshare pays out directly to the participant, and payments are issued approximately four to six weeks from completion of the study. Please also note that the credit will not show up on your Quest Mindshare account (as it will go directly to you).

      You have been paid on May 4th, 2023. We apologize for the delay.

      We hope this information helps! Thank you and we appreciate your participation!

      Customer Answer

      Date: 04/05/2023


      Better Business Bureau:

      I have reviewed the response made by the business  and find that this resolution is satisfactory to me.

      Sincerely,

    • Initial Complaint

      Date:21/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was invited to do a 2 hour music survey. Compensation was $30 to be paid out within 5 weeks. I completed the survey March 13 2023. Still noncompensation and after reaching out to them, I haven't received any explanation or reassuring response. ***** ***** **** ********* **** ** **** *** **** ** * ******* ***** **** ***** ********* *** **** **** *******

      Business Response

      Date: 21/04/2023

      Emailed participant directly.

      Customer Answer

      Date: 21/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business and find that this resolution is satisfactory to me.
      Sincerely,

    • Initial Complaint

      Date:09/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a 90 minute online music survey that was supposed to pay me $40. I completed the survey on 9/28/2022. As of this date 11/09/2022 I have yet to receive my ****** payment from them. I have made numerous attempts via email and phone call to resolve this but get no response.

      Business Response

      Date: 21/11/2022

      We have already responded to the consumer that they are outside the metro area of this study and are not entitled to compensation.

      "Through our Q/A and security process, we have found your online location to be outside of the ******** *********) Metro area. In order to be compensated, you will need to provide a National Midwest Urban One mailing address for a check to be sent as you are no longer eligible for ****** reimbursement.

      As a reminder, you were given the opportunity to confirm that you were located in the ******** Metro area with a disclaimer that you may not be eligible for re-imbursement should we find that you are not actually located in the proper location, prior to starting the survey."

       



      Business Response

      Date: 25/11/2022

      We will make an exception to pay the consumer this one time only. Consumer must only complete studies for their metro area in the future or they may not be eligible for compensation.

       

      Customer Answer

      Date: 25/11/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Quest Mindshare is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.