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Business Profile

Food Delivery

ChefsPlate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not agree with the ********* practices that these companies employ. Once subscribed they do not allow you to cancel unless you call and wait on hold to speak to someone, yet you can sign up with 3 simple clicks. Once your card is on file they also do not let you remove it so inadvertently I was caught in a situation where I did not have time to sit on the phone and wait to cancel, instead I tried to skip until I could get the time to call. I forgot to skip in time, I called the very next day and was told they would refund, but only as a store credit. Despite the the fact no goods or services were actually exchanged, and it was less then 24 hours after their “deadline” which again hides behind a call wall. This is ********* and intentional.

    Business Response

    Date: 07/05/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The Chefs Plate Team

    Customer Answer

    Date: 07/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to chefs plate to initially try out the service but skipped a few weeks to evaluate whether I want the service or not. I initially thought I skipped it for a few weeks but I ended up being charged for a new box without any warning by email for meals I did not select. When I spoke with customer services they advised me that the deadline has passed and there’s nothing else they can do. The pre selected meals included food items that nobody in the household eats and it’s significantly more (more than double) in cost compared to the initial box. I advised them that I do not want this box, I don’t want to continue with their service and subsequently cancelled my subscription. I have informed them that this will cause food waste as nobody in the house will eat these meals and that it’s generally a cost that I do not choose to incur.

    Business Response

    Date: 07/05/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Chefs Plate Team

    Customer Answer

    Date: 07/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *** *** *****

  • Initial Complaint

    Date:18/04/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a box of Chefs plate on March 7 2025. On April 10, $82.88 was charged to my ****** account for another Chefs Plate box without any email warning. Even though my email notification settings were on (*** *****), I did not receive a reminder email, nor an email to "choose my meals" for this upcoming box. In retrospect, I believe this was intentional in order to lock me into another purchase. After logging into my account on April 10 when the payment was taken, it was only then that I realized that I had “skipped” 4 weeks of boxes, as you cannot cancel your subscription from within the app (must be done in browser). If Chefs Plate honoured my notification settings and sent me a reminder email as well as a "choose my meal" email, as my notification settings were set to, I would have been able to cancel my box before the cancellation window closed. I called on April 10, 2025 (same day payment was made) to try to rectify the issue with Chefs Plate, but they said that I was outside the cancellation window (4 days prior to delivery date of April 14). I believe they intentionally took payment after the widows closed in another attempt to lock me into the purchase. I had missed the window by a few hours, and when I advised them that the box would be a waste of food and money as I had already purchased groceries for the week, they insisted there was nothing that could be done on their end. Because of this, I planned on refusing the box at my buildings front door and disputing the charges with ******. Upon delivery date, I waited for the delivery driver to call me. They did not call me, rather gained unauthorized access into my building and somehow managed to gain access to my floor (fob access only) without any warning. I believe this was another ************* effort to denly me the opportunity to deny the order. As the delivery was marked as "complete", my ****** claim was denied. This is a ***** *** ****** way of tricking customers into paying for unwanted boxes.

    Business Response

    Date: 24/04/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The Chefs Plate Team


    Customer Answer

    Date: 24/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********** ************

  • Initial Complaint

    Date:29/03/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received a discount for some boxes with chefs plate and I initially like the box but wanted to skip a few weeks because of various travel/work issues. I skipped my box for this week, next week and the week after. I was very surprised when I got an email saying my box was purchased and it would be delivered on Saturday. I did not receive an email prior to that saying that we needed to pick our meals because I was under the impression that I had skipped this week. I spoke with customer service and they said they cannot refund me the money even though the box hadn’t been shipped out yet. I am very displeased as this is not my fault, there was a glitch in the system and now I have food that I can’t even use because I will be away.

    Business Response

    Date: 01/04/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The HelloFresh Team

    Customer Answer

    Date: 01/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******************

  • Initial Complaint

    Date:14/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been having ongoing issues with delivery. When I contacted them due to my product being marked as delievered when it was not received, company **** to say it was on the way while sending an email to advise there would be delays. Unable to contact management to resolve this issue as it hasn't been delivered, but my records state it was delivered the day before.

    Business Response

    Date: 15/01/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Chefs Plate Team

    Customer Answer

    Date: 15/01/2025


    Complaint: ********

    I am rejecting this response because: I have already confirmed with ****** prior to this (not my financial institution) that a refund is able to be processed even with a disputed transaction being opened. The information chef's plate is providing is false as per ******, who is reviewing the dispute. Chefs plate is continuing to refuse to refund until the dispute is closed on my end. By closing the dispute, I will lose all protection regarding this. As the company has already **** multiple times in my 4-5 months purchasing with them, it is unreasonable to expect them to keep their word regarding a refund. 

    ****** ********

    Business Response

    Date: 21/01/2025

    The customer reached out after we unfortunately provided incorrect information regarding the refund process. They had already confirmed with ****** that a refund could be processed despite the open dispute, but we mistakenly communicated otherwise, leading to confusion.
    Once we recognized the issue, we acted quickly to process the refund. I’m happy to confirm that the refund has been successfully completed.

    Customer Answer

    Date: 22/01/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, please note that the resolution was due to ****** forcing the refund after a disputed transaction. Chef's Plate provided false information (repeatedly) and even provided a fake transaction ID before ****** closed the dispute in my favour.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ***** ******) signed up for a weekly meal subscription and canceled the whole subscription literally 10 minutes later after signing up. Despite not ordering ANYTHING, this morning I noticed that my credit card was charged for a week of meals. When I called customer service they provided an explanation that made no sense, something about clicking a box even though I canceled the subscription. **** ******* ** ******* ********** *** ********* ** * ***** Not only should I be refunded but I feel I should be compensated for the charge and this ********** subscription.

    Business Response

    Date: 11/10/2024

    Dear Better Business Bureau,

    We have contacted the customer directly regarding the matter.

    Thank you,

    ChefsPlate Canada

    Customer Answer

    Date: 12/10/2024


    I have reviewed the response made by the business  and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:23/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple complaints. First of all have been a customer for 4 years. I haven't placed an order since Oct 2023 because I had moved/was in the process of moving. Had never been charged a shipping fee website is currently showing free shipping. I had a credit on my account of $57. They offered me a welcome back promotion of 40% off but refused to honor my credit and billed me for 2 straight orders which I canceled. They kept telling me that i can't use cr3dits and promotions together. NOWHERE on their website does it say I can't use promotions and credits together. So now I am out my $57 bill credit and they refuse yo give me free shipping and the current promotion even though it days tight on the website free shipping. The current promotion is $3.99/meal plus free shipping. Was told it applies to new customers only even though it doesn't say anywhere on the promotion new customers only. (********* ********). No one at chefs plate has been helpful in anyway amd most of the conversations have been argumentative(**** **********). I'm asking for an account credit of $250 and free lifetime shipping(because their website says free shipping on all boxes which is a.flat out ***)

    Business Response

    Date: 03/10/2024

    Dear Better Business Bureau,

    We have contacted the customer directly regarding the matter.

    Thank you,

    ChefsPlate Team

    Customer Answer

    Date: 03/10/2024


    Complaint: ********

    I am rejecting this response because:

    I have not received any response regarding this complaint from chefs plate. I have received communication from them on different manner but have received no email regarding this dispute   

    Sincerely,

    **** ******

    Business Response

    Date: 11/10/2024

    Dear Better Business Bureau, 

    We have reached out to the customer directly regarding the matter. 

    Thank you,

    ChefsPlate Canada

    Customer Answer

    Date: 17/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chefs Plate ***** $ 47..15 from my ********** without my permission. They claim I signed up for the rest of my life, to pay ********** $ 47.15 +. I tried stopping Chefs Plate at my *** **********, but was told I had to stop them at Chef Plate. Chefs Plate claims I signed & agreed to something I don't know anything about. ****** ** * ***** ******* ** ********* we can't afford giving away money. **** ***** *** ********* *** ******** ** *** ***** ******** I just wanted to have $ 47.15 put back on my **********, and never hear from them again. If I never ordered anything, why do I owe $ 47.15 ???

    Business Response

    Date: 17/09/2024

    We have reached out to the customer directly to resolve their concerns. 
    Thank you,

    ChefsPlate Team Canada

  • Initial Complaint

    Date:04/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chefs plate has continued to charge me after i called and canceled my subscription in May. I have called in on two separate occasions and received confirmation of cancelation despite this i was charged twice more. When i called in to address the issue i was informed they couldn't help me because i didn't have an account. Using the app i pulled up my customer care number and they finally recognized i did have an account. They explained then that since i hadn't skipped my order date i was being charged, when i explained i had already canceled and had been charged i was told they would give me a partial refund of 64 dollars despite having been charged 110 for food i not only didn't order but also never received. It took 4 calls to the customer care number to get my account cancelation confirmation and i have yet to receive any refund.

    Business Response

    Date: 09/07/2024

    We are very sorry to learn of this experience! We can confirm the account is canceled and that Customer Care previously issued a refund for $25.58. We have issued the remaining refund for the order that was delivered 7/1/2024 in the amount of $25.27. Additionally, we have issued a full refund for the order delivered 5/13/2024. Refunds take 3-5 business days to process depending on the financial institution's processing times. Please reply if we can be of any further assistance!

    Thank you, 

    The Chef's Plate Team

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Once you've entered your credit card information you cannot remove it. There is no option anywhere in the website to do this. They informed me that my credit card information will be stored for SIX YEARS!

    Business Response

    Date: 18/06/2024

    We apologize for any misunderstanding regarding data deletion. We can confirm that all personal and financial information was immediately and permanently removed from our system.


    Thank you,
    The Chef's Plate Team


ChefsPlate is NOT a BBB Accredited Business.

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