ComplaintsforGolden Phoenix Transportation Services
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 28th 2022, Carl N and his 2 employees attended my home to move my items out and into storage. During the move, Carl had left. He left his 2 employees to finish the move and did not return. Upon exiting the premises with the transport truck, Carl's movers reversed their truck into my garage damaging the eavestrough. **************** were inside when we heard a loud bang. I went outside and looked at brick portion of the garage, looking for damage. I did not look up to inspect the eavestrough. It was not until later in the evening that ********** saw the damage. After paying Carl $1080 for moving my items into storage, I sent Carl the photos of the damage. Carl went back and forth with me saying his driver and spotter have said they did not hit anything. I received a quote for the damages which were $955. Carl indicated he would look into getting the damages fixed. On April 7th 2022, I moved my items out of storage and into my new home. Upon doing so, I noticed damages to my dresser set and music sound system. The legs were broken from my dresser set causing damage that cannot be repaired. In addition, my music sound system was completely broken. ($2000+ in damages). I sent photos to Carl explaining that my dresser set was recently purchased and that is not the condition it was on February 28th 2022. Carl inquired if I was sure it was his employees that caused the damage. I indicated yes, as that was not how I left my items. I indicated that I require a brand new dresser set to be purchased as the one his movers broke is no longer usable. Carl indicated that he would have his 'furniture guy' repair the items. I contested that this is not possible, the damages done are not repairable and need to be replaced. I have not heard from Carl since.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.