Business ProfileforIndigo Canada Inc

I ordered a book through the Indigo App for express pickup in the store. Days passed and I never received notice that the book was ready to pick up even though the local store had copies. I visited the store and was told that the store system showed my book as a shipped order. I showed the employee the app which correctly showed it as an Express pickup at the store. Their reply was "You'll have to request a cancellation through the app and just buy the book in store". So I did. Because of this I paid $7 more for the same book. Days passed and I was not refunded for the book that I ordered through the app. So I not only paid $7 more than I should have for the book in-store but I also paid for the copy that I never received. I made a complaint to Indigo and they agreed to refund me......for the CHEAPER copy of the book! When I made a second complaint they gave me a $20 credit on my online account. A credit I can only use by making purchases through their faulty app. I declined the credit and asked for a refund for the price difference between the in-store purchase and the app purchase. The reply I received was "Unfortunately, we are unable to process your request at this time". ** * ***** **** **** ***** * ****** ****** *** **** ***** *** ** *** ******* *********  Indigo should refund me the price difference between the in-store and app transactions (same book, same store, $7 increase in price!) and they should let me keep the $20 credit for all of the hassle and inconvenience. Frankly $20 isn't even enough.