Business ProfileforLexus Toyota

I purchased a NEW vehicle from Ken Shaw Toyota and paid in cash. Ken Shaw Toyota did not disclose that vehicle was previously registered, and the Toyota warranty was not what was advertised. They also did not disclose there was a lien the Tacoma that I paid cash for. Had I not investigated it, I would be driving a vehicle with less warranty and with a lien on it that did not belong to me. Paul Shaw also did not discharge the lien correctly and I am stuck with someone else’s history on CarFax. Paul Shaw did not offer a practical solution to resolve this situation caused by his ********* staff. He instead tried to take back the vehicle during a time where used vehicles with low km’s were selling for a premium over the retail price. Toyota Canada states they don’t have a sales office in Canada so they could not assist, and I would have to work with the dealership. I asked if I could speak to someone who manages their dealerships or customer relations, and they said that is done when you complete the survey for new vehicle sales. I didn’t receive a Toyota Canada survey which is required for the sale of ALL new vehicles, because my Tacoma was previously registered to someone else. Toyota makes some of the best cars and trucks in the market. **** ****** **** **** ******** ** *** ********* *** ***** ******* ** ***** *********** ************ * ***** ********* *** ** **** ******** *** *** **** ****** **** * ****** **** ********* *********** **** **** *** *** ***** **** ********* ** *** *** **** *** ** *** **** ** **** ** *** ******* ******* * ******* **** *** ***** ***** *** *** **** ************ ***** ** *** ** *** **** *** **** ******** *** **** ********* ** *** ****** ******* ** ******** ****** ****** ***** ****** ********* *** ****** **** ** ****** This dealership lacks transparency *** ***** ** *** **** ***** **********