Business ProfileforThe Globe and Mail Inc

On October 26th, 2022, online I subscribed to the Globe and Mail for $6/month (6.90$ tax included). I received an email stating that I have now access to Globe and mail. Within that e-mail there was an attachment (that I did not see until a couple of weeks ago) stating in VERY SAMLL PRINT that my renewal would be 32.15$/month once my 1 year subscription expires. This attachment was sent October 2022. I called G&M clientele service several times on that issue. I explained that I did not receive a heads up that my credit card would be charged. They said that I had received an attachment on October 2022 that upon my renewal I would be charged monthly full price 32.15$ I explained that this email was sent a year ago and I didn't receive a warning that upon expiration I would be automatically charged. Every call they would tell me that a superviser would get back within 24 hours. After 48-72 no call back; I had to start the process again. I finally spoke to Kimberly who sent me an email asking me to explain in detail the situation. I did not understand what she was asking.. I called back (4th time) and again "someone will contact you within 24 hours". Still no call..so much confusion about this issue.