4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ken S
1 star21/03/2024
* ***** **** **** ******* * ***** ** * ***** regarding their questionable subscription model. I would not recommend subscribing to this company. If you get a one year subscription they will not notify you when it is close to expiring. Instead that introductory rate will just 3-4 times when you are automatically renewed. No notice no nothing. So your introductory rate at the time of this writing could be $9.99 a month and it will jump to $29 a month or your one year rate that you paid $99 a year for could jump to $436.25 a month. ***** *** ***** ********* at least warn you that your rate will increase. This company is hoping you won't remember to call them in a year to cancel so they can gauge you 12 months down the road. ** **** ***** **** **** ** ********** ******** ******** ** **** ****** **. At the very least it should be the same rate as before.Review from Nancy M
1 star25/04/2023
Tried to get a refund for my 97yr old father as he has not seen a news paper since purchasing 26weeks subscription. They refused a refund, without a solution to his problem.terrible customer service.They were fast enough to take his **** card.but are terrible on helping him. ***** ********Review from Judy B
4 stars09/06/2022
I have tried for weeks to cancel my Globe2Go Online subscription. It can only be cancelled by a phone call. Finally, Spoke to a girl Tony today after a ridiculously long wait, who took about 25 minutes to figure out how my subscription could be cancelled and didn't have authority to provide cancellation confirmation so now I have to wait to see if it went though. Cancellation can only be done by phone It's as if you're held HOSTAGE
The Globe and Mail Inc Response
27/06/2022
A cancellation confirmation email was sent to the customer Ms. **** ***** on June 14th, 2022, detailing that her Globe2Go subscription had been cancelled immediately. We also have confirmed that she has received her refund.
We appreciate her feedback regarding our cancellation process and her review. At this time, all cancellation requests are processed over the phone to ensure we can assist subscribers who have experienced delivery, billing, or technical issues. However, we are always reevaluating our process and will consider this feedback in the future.Review from Alan S
3 stars07/05/2022
I had been a loyal Globe and Mail subscriber for more than a decade. I believe it to be a quality publication and I wished to support print journalism. When I cancelled my subscription last month, I was being charged $96 a month for a six-day home subscription. However, as a new subscriber, I would be charged approximately $46 a month for the exact same service - not an introductory offer, but an ongoing subscription rate. I am not a math expert, but this tells me that my loyalty to the Globe and Mail was being rewarded by it "fleecing" me an extra $50 a month. I contacted the subscription department and they confirmed that as a result of my long-term loyalty and annual subscription increases, this was indeed the case, and if I wanted to avoid it, I should be regularly cancelling my subscription and restarting it again at some future date. There's something wrong when a company rewards loyalty with a financial slap in the face.******************** I get it - but there is something seriously wrong with a company that operates in this way. *********************************
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