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          Kobo Inc has 1 locations, listed below.

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            • Kobo Inc

              101 - 135 Liberty St Toronto, ON M6K 1A7

              BBB Accredited Business

            Business ProfileKobo Inc

            Online Shopping
            BBB accredited business

            Contact Information

            101 - 135 Liberty St

            Toronto, ON M6K 1A7

            Get Directions
            Visit Website
            (416) 977-8737

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/5/2011

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            101 - 135 Liberty St, Toronto, ON M6K 1A7
            BBB File Opened:
            16/12/2010
            Years in Business:
            14
            Business Started:
            15/12/2009
            Accredited Since:
            12/5/2011
            Type of Entity:
            Corporation
            Business Management
            • Ms. Amanda Villaverde, Director of Customer Care
            Contact Information

            Principal

            • Ms. Amanda Villaverde, Director of Customer Care

            Customer Contact

            • Simone Maggioni, Operations Manager
            • Alexandre Dias, Manager of Customer Care
            • Mr. Michael Tamblyn, CEO
            • Ms. Amanda Villaverde, Director of Customer Care
            • Elayne Miles, Vice President of Customer Care
            • Ms. Vanessa Colangelo, Director of Customer Care
            Additional Contact Information

            Fax Numbers

            • (416) 977-2889
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            28/03/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a device/e- reader through Rakuten Kobo. I was not satisfied with it and initiated a return within 30 days. Upon receiving the return label from the business after several attemps and several days, I shipped the device back to them which was delivered to them on 3/22/2024. Now when I reach out about my refund which has not yet been issued, their customer service insists that they have not received the package. As I talked to a different customer service associate today, I was told that I did not even ship the package. I do have the tracking number and proof through UPS that they delivered the package to them which they acknowledged. Now they have me on hold for another several days. I believe this business is delaying to resolve any issues in a timely manner. Not only with the refund, but also supplying customers with necessary information to initiate any returns at all.
            Read More
            Read 17 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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