23 Customer Reviews
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Review from Martin D
1 star31/05/2024
I received today (May 29, 2024) a "notice of infraction" for my car, claiming a parking infraction 19 days ago, and payment of $85 within 10 days. The car had not been anywhere near the alleged site of the infraction on the alleged date, and the photo of the alleged infraction clearly showed that the vehicle in question was of a different model and had a different plate number. ** ** ***** *** ************ * ************ ********* ** issuing such a notice is unacceptable on the part of any organization licensed to levy fines.
Indigo Park - Toronto Response
07/06/2024
Hello, Please contact the call center and provide the violation and pictures. They will be able to verify if the vehicle captured matches your plate number. If it doesnt, they can void the violation. Thank you.Review from Esther S
1 star13/05/2024
I am writing to address an issue regarding parking tickets I recently received at Terminal #1 on April 14, 2024. On the aforementioned date, I arrived at the airport to pick up my ******** mother. Due to her need for assistance with luggage, I had to wait for the airport's personnel to aid her, causing a brief delay in my exit from the parking area. *************, I just discovered three parking tickets had been issued to me. Upon closer inspection, I noticed that the tickets were erroneously dated April 13, 2024, whereas my presence at the airport was on April 14, 2024. Furthermore, two of the tickets were issued at the same time, 4:16 pm, while the third was allegedly issued at 4:09 pm. As a first-time visitor to the airport and unfamiliar with the area, *** ********* ****** ** ************ ********* ********** *********** ** ******** ********** ********** *** ******* ******** **** * ***** **** ** ******** **** ***** ********* ****** ** ** ******* *********** *********. I kindly request your assistance in rectifying this matter by voiding the incorrect parking tickets. * *** ******* *** ********* ************* ** *********** ** ******* ** ****** ********* ****** *********** *** ***** ** ** ******** *********** Your understanding and cooperation in resolving this issue promptly would be greatly appreciated. Please let me know if there are any further steps I need to take to ensure a favorable resolution. Thank you for your attention to this matter. ********** ****** *Indigo Park - Toronto Response
17/05/2024
Hello, Indigo only issues violations for parking along the shoulders and curbs of the roadways leading into the terminal and not at the Arrival's or Departures curb. Please visit the web portal and retrieve the pictures capturing your vehicle and please provide. Once provided, we can review your case. The violation also provides a dispute option for resolution, has that been explored?Review from Susan D
1 star01/05/2024
As our return to office started about a year ago, I am in the office from 1-3 days downtown. To contribute to our local downtown economy, I always pay for my parking. Which is anywhere from $30-$90 per week. Which is not a huge expense for me. BUT, I take great regard when I randomly get a collections notice for $850 without any back up information nor any previous mail from indigo themself. Also, I have called their number several times and left messages in the past with no return call because their app sometimes doesn’t work nor their machine. I pay always with the app and have attempted only twice to pay by machine and both times with the machine it wasn’t working properly. * *** ****** ****** ******* *** *********** * ****** **** this is the worse customer service I have probably experienced. The one time I reached someone to advise their app was down, she said “oh, you have to call technical support”. My response “why am I calling when I’m reporting to you I am unable to pay and asked how they can help as I didn’t want to get a ticket”. She also didn’t have a number for “technical support”. There was no support needed technically as the app was completely down. Had they just returned calls we could have easily resolved some of these issues. But the fault is on them. Fix your customer service prior to sending people to collections and understand their organization has major gaps and flaws in this process especially when customers receive zero mail with any proof. * **** ****** *** **** ******* *** ******** *** *** *** ** **** ** **** *** *** ** *** ********* ** *** **** ****** That is why they have an obligation to send mail. Here is my “collections” ID number ******** and expect Indigo to do better ********** **** ******* **** *** ***** ****** ***** *** **** *** *** ********* **** *** **** *** ***** ** *** **** * ****** ** ****** ******* ** * ** *** **** ***** ** **** ********Review from Jay N
1 star30/03/2024
I parked for one hr and charged for the whole day total ****Review from peter h
1 star28/03/2024
Indigo Park ** ******** ** ***** ****** ** ********. They do not serve the ticket at the scene because they know what they do is more than wrong. They wrongfully could have access to the address of the plate owner only. ***** ** * **** *** * ****** *** ***** ****** ** *** *** ********** ** ******* *** ****** **** *** ******* ** *** ***** ****** They are gouging motorists if I want to be very polite, ** *** **** *** ******* ******* They Instill fear in their notice of fractions which they wrongfully call in invoices. They entitle themselves to do whatever they like *** ** **** ****** *** ******* *** ***** **** ** *** ** *** ******** **** ** ******* ********* **** ***** ****** ** ** ******* ** ******** ***** ** ********** ********* ** ********** ***** **** **** ***** ***** ** **** ***** ****** ** **** ** ***** *** ******** *** *** ** * **** ***** **** **** *** ***** ******** ** ********** **** ***** *** ***** **** **** ****** ******* ***** *** ***** *** ***** ********** **** **** ** *** *** ****** **** *** ** ******* *** ******* ***** ****** ** ******* ** * ********* ********Review from Michelle D
1 star07/03/2024
I was given a parking notice for parking ** ** ********* during day hours ( 7 AM to 11 PM) allowable parking times. London ON on Feb 27 2024 ***** **** ****. No reason for the ticket what so ever I did not break any parking rules. We were only back a couple hours and a notice of $60.00 was left on my windshield @ 4: 23 PM. * ** **** ** ** ******** have left about 6 voice mails regarding the notice give during parking hours your voce message states if you wish to leave a message someone would get back to me yet not one return call as well as no one ever picks up the phone. I have attempted to reach them also via email with no luck email will not allow me to do so. Very poor customer service. I would kindly like someone to contact me before the 15 days is up and kindly remove the charges.Indigo Park - Toronto Response
11/03/2024
Please contact our Toronto office during regular business hours at ###-###-####. Otherwise, contact the number on the violation, which is a call center. Either will be able to provide assistance. Thank you.Review from B. D.
1 star13/12/2023
Hello, this is very unfair you guys sent me two notice of violation about $107 each notice. Both notices are from Nov 23rd 2023. You guys didn’t send me any warning letter stating issue. I didn’t knew this is going to happen. I was picking up a friend for 5 mins. Totally unfair I can’t pay for no reason. Incident happened at ******* *******. This is not fare I want you to please remove these charges. Notice 1. # ******* Notice 2 # *******Indigo Park - Toronto Response
19/12/2023
Hello, Your vehicle was captured parked along the shoulder of the roadways leading into the terminal which is prohibited. All roadways are well signed and digital signage exists at all highway entrances indicating that this is prohibited. Please provide the pictures capturing your vehicle, they can be retrieved by visiting the web portal or contacting the call center. This information is located on the violations you received.Customer Response
20/12/2023
Hello, I was not aware at all it was night 9 pm I couldn’t see the signs very well as it was raining. And also why did you guys send me two different violations for the same day at the gap of 20 mins. Notice 1 - ******* Notice 2 - ******* I am not going to pay two notices for the same day. It is my first occurrence. I will not repeat this in future kindly void these notices for one time gesture.Review from Chaitanya J
1 star12/10/2023
I visited 30 Gibbs Road in Etobicoke on September 30th 2023 at around noon when after my work I left. I tried scanning the ticket and tried to pay $6 but it did not accept my tap pay nor did it accept my card, after multiple tries the ticket was not even working and it showed "Ticket Already used" but that's weird because payment was never gone through. I tried calling the Help desk multiple times but they were not ready to help in any case and asked me to pay for the Lost Ticket if we wanna exit the parking lot even after having the ticket, and it was clearly some machine issue as it never showed how to pay. I kindly request to return my lost ticket charges of $100 CAD since we had a ticket but the machine never accepted the payment. The service by the rep was extremely rude and unprofessional at the time of incident . Now when I am emailing at, company is not even bothered to reply and took my money away for no reason. Its been more than a week and no reply at all. This is the worst company I have ever experienced.Indigo Park - Toronto Response
25/10/2023
Hello, We will have someone reach out to you by email to assist. Thank you.Review from shiva e
1 star28/09/2023
I am **** driver on 1st Sep I am on my to pick up my rider and i have stopped for at least 30 sec to call the rider to confirm the pickup location and then i have carried on. But today i have got ticket for $85 as a parking violation with notice ********. Please consider this as my first offense and void the ticket.Indigo Park - Toronto Response
20/10/2023
Hello, **** drivers are provided a complimentary "**** Lot" for their use. This has been communicated to all **** drivers. There is signage indicating "Stopping along the curbs may result in a $85 fine" and your vehicle was captured parked along the curb of the roadway. As a first offender, we have reduced the fine to $60.Indigo Park - Toronto Response
25/10/2023
Thank you, we have closed your file.Review from Ed D
2 stars11/07/2023
On May 15th I went to pick up my wife and daughter at Pearson international Airport. I got there when my wife told they were just waiting to collect their luggage. ** ******** ******* **** ******* ******* **** ***** ****** ********* ** ******* ** *** ***** ********* ** ***** ****** * *** ** ******* I got there on time, after the minutes become hours we started to get nervous and I drove around, I was on the phone with my wife and daughter ** **** *** ****** ** ***** *** ****** * ********* an noticed there were many cars waiting i didn't realized it was an infraction. After driving around and waiting more 3 hours they finally came out. In the many years of travel, I have never received a ticket and since I never had the need drive around and wait for so long. A couple of weeks ago, I received a notice by mail from Indigo park for 2 x $85 for parking in a wrong place. Notice # ******* and Notice # ******* I would like to apologies for this, I'm sure this will never happen again. But having to pay to 2 tickets is too much *** ** *** ********** ***********. I ask for consideration to cancel this tickets due to the circumstances. Thank you kindly in advance.Indigo Park - Toronto Response
20/09/2023
Hello, In the future, please utilize the complimentary "Cell Phone Lot", while you wait for friends or family. Both of the violations are well past their due date and we will void violation ******* if violation ******* is paid. Thank you.
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