ComplaintsforGoDay Inc.

• Initial Complaint

  27/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used GoDay for more than a couple of years now and have never had an issue. They have helped me out many times when I have needed it and I am incredibly appreciative of that. That is why I am so disappointed that I am having this issue with them right now. I sent the e-transfer to pay off my full balance owing of 368.60 on Friday, March 15, 2024 and I have a screenshot of the payment with the confirmation number. That same day, a pre-authorized payment for 115.0 was debited from my account which I understood because it makes sense that my full payment wouldn’t be showing in the system quite yet. I assumed this would be a simple issue to fix but apparently I was wrong. I have called the GoDay customer service number a bunch of times in the last week and a half and I finally got through to them on Friday, March 22, 2024 and after explaining my issue the person on the phone said that I was talking to the wrong department and they would transfer me to the right one. I waited on hold for a couple of minutes and then another person answered. After explaining my issue to them they told me that I was talking to the wrong department and would transfer me so again I waited on hold and after a couple more minutes another person answered. This person also told me I was talking to the wrong department and would transfer me (I can’t even make this stuff up). I explained to this person before they put me on hold that I had already been transferred 2 times before and they said they would look into it. After only a minute or 2 the call was hung up. I have sent them another email on Monday, March 25, 2024 explaining my frustration and disappointment and asking once again how we can resolve this issue but have not received a response to any of my emails. When I log into my account on the GoDay website, it says that I have an overdue balance of 254 dollars and that it is in collections which makes zero sense. Any help resolving this issue will be very much appreciated. Thank you

  Customer response

  08/04/2024

  Hi there thank you so much for helping get a response from GoDay! They did finally reply and said that I had a second loan due to an error with a missed payment not being shown in the system right away so I was allowed to re-loan without knowing that my payment from the last loan hadn’t cleared. So apparently the money they are saying I owe them is actually legitimate I guess. This does not excuse the fact that I got such a run around when calling them and getting passed back and forth between “departments”. Or the fact that they completely ignored every single email I sent. I think that’s very unprofessional but there’s nothing I can do about that sadly. I appreciate the help I have received from you guys upon filing my complaint! I am assuming you trying to contact them is the reason why the finally messaged me back with a proper explanation but there no way for me to know for sure. Thank you again for your help and support!
  
  ****** *****

• Initial Complaint

  31/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a loan and was denied then they changed their minds and approved me. They never sent the money and now they won't fix my account. They took $115 out of my account after I sent them all the proof they needed to fix the issue. It caused me to get an NSF fee.

  

  Business response

  12/02/2024

  Hello *******,

  We received your note and have investigated from our side.

  We can see that your funds were not deposited into your account as expected on January 16, 2024. The debit we processed on January 31st was unsuccessful so we have sent you a refund of $48 to cover the bank fee you incurred due to our debit. We have closed the loan and no additional payments will be attempted from your account. Your account with GoDay remains in good standing.

  We apologize for any inconvenience that this has caused and hope that you will continue to be a valued GoDay customer.

  Kind Regards,

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This business took a pre established payment out of my account as well as I sent them an e-transfer prior to payment being withdrawn. Due to the automatic payment being set up it was too late. As requested sent proof of payment and have contacted this company 3 times without a single response on when they would be reimbursing me for my double payment. They seem to cut off all contact when they have an outstanding balance due.

  Customer response

  23/01/2023

  Thank you for your assistance with my complaint regarding GoDay Inc. They have not contacted me but did e-transfer the money they owed me back into my account.

• Initial Complaint

  19/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I hAve been a customer with GoDay for some time now. Never had an issue with them until now. I had a loan and pre-authorized withdrawal scheduled from my account for $954.50 on September 15th, 2022. On September 14th, I learned my account was compromised and my bank restricted my account to only deposits and set me up a new account. I notified GoDay right away and they advised me to pay my balance by e-transfer which I did and the payment went through. On Saturday September 17th I received an "urgent" message from GoDay's payment email address telling me I still owed $954.50 plus an NSF fee and my account was now in collections. This was the same email account telling me that they received my e-transfer payment on September 15th. I have emailed three times and called three times and left voice messages to no avail. My account should be owing zero dollars and the NSF fee waived. This is a terrible way to treat a long-term customer. I was proactive in trying to resolve the issue with my bank. It is ludicrous that there is nobody who can respond to calls (placed on hold for more than ten minutes each time) or respond to emails.

  Customer response

  20/09/2022

   
  Better Business Bureau:
  
  

   they have resolved the issue.

  
  

  I now consider the matter resolved and closed. 

  
  

  Thank you,

  ****** *******

• Initial Complaint

  29/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was checking my credit report with ********** and today I noted a collection from Goday, the original amount is $800 and they have registered the amount as $10,856. **************************** I am prepared to pay $800 but only when it is corrected on my credit file to be the original amount. There is no justification for a $800 debt be exagerated to over 10K? ******************************************** Please note that I will not pay the $800 until this is corrected on my credit report. ***** ******

  

  Business response

  02/03/2022

  Business Response /* (1000, 10, 2022/01/21) */ Hello *****, Thank you for bringing your concern to our attention. We have reviewed your file in detail and can confirm there was an error in the listing amount with the collections agency. We have updated their records and are requesting payment of just the loan principal to clear the balance. We apologize for the confusion and inconvenience. Kind Regards, GoDay.ca

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩