Business ProfileforRefined Home Services

$1280 to change a faucet. On Thursday I found mold under my kitchen sink. I recaulked, tore out the moldy areas, and bought a new faucet just to be safe. My wife and I both work and are busy with 2 kids under 4, so even doing this much on my own was a bit stressful and our sink is in high-demand. However, I’ve changed faucets before, and I knew I could do it myself. Then I learned that the water shutoff was broken. At this point, I decided to call a professional. I called a few highly rated plumbers in my area and got quotes. The competition quoted $220-450. The Refined Plumber would not give a quote or even a ballpark estimate in advance, but I assumed it would be in the same range. Even if it was 10-15% higher, no big deal. The refined plumber was the only one available to come 8-12 am the following morning. Great. I went to sleep happy that my sink would be fixed in a few hours and a few hundred dollars. My in-laws rearranged their mornings to help out with childcare when the plumber arrived. Between 8-12 I politely declined service for the competition as they followed up on my inquiries. I knew that help was on the way. My mistake. Yanky and Nate arrived at 1 PM for our 8-12 window. Apparently there was a plumbing emergency. No big deal. Not convenient for my family and in-laws who arranged their day to be available in the morning, but I get it. After quickly assessing the problem, Yanky spent a while telling me about the various packages and memberships available. A salesperson or a plumber? We already know what needs to be fixed. Then the bombshell: $1280 to change a faucet AND they can’t change the water shut off valve. This was the whole reason I called a plumber. I told the receptionist when I ordered their service. How can this cost 3-5X what the competition quoted!?