68 Customer Reviews
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Review from Brendan S
1 star23/07/2024
I have been with SiriusXM on and off for the last 14 years. Our latest subscription ended on July 10, which I did receive advanced email advising that it would be renewing at full price on July 11. I was not planning to renew, but didn’t have a chance to call until today (July 23). When I spoke with customer service, despite how many times I asked to cancel, she continued to push the sale and reading from whatever script they have. After wasting 15 explaining I want my service cancelled, I finally said I do not want the service and if this is too hard to understand I want to speak with a manager immediately as the business tactics are forceful. Finally, she agreed to cancel the service for me. 6 hours later, I received an unsolicited phone call from SiriusXM trying to sell me a package and keep me as a customer. I explained rather bluntly why I am cancelling, to which he replied with “I don’t understand, it’s only $5?” At that point I lost all patience and ended the conversation. Employees are extremely forceful when it comes to cancelling the service and don’t take no for an answer unless you are willing to push back and put your foot down.Review from Natalia L
1 star16/07/2024
Their system is quite inefficient, when you try to cancel they will get you to call and you get roped into their sales pitch (with telemarketers that use the guilt method) to be finally transferred to a phone operator that directs you back to their website where you are manually guided on how to cancel it. Spent a good 40min to do all this, it was just a waste of time, they could have automated this on their website.Review from Rick C
1 star08/07/2024
They give you the runaround when you try to cancel the service. Apparently their agents are trained to not take “no” for an answer. I was so frustrated that I hung up. Plus the agent was a pompous ****. ***** ** ******** **** **** ********Review from Steven R
1 star05/06/2024
I have had such a terrible experience trying to cancel a subscription. *** ********** *** ******* ** ** ******* **** **** ** **** ** ****** *** ** ****** ****** ** ***** **** ** **** *********Review from Willie C
1 star05/06/2024
Had been a customer for 15 years, time for annual renewal, called to ask for the same rate as before which is $5 per month. The agent says that rate is for new customers only, so why should I have to pay more than new customers. The agent says if you don't like the new rate, you can cancel which I did. The agent made no effort in retaining a long time customer. In retrospect, the channels that I listened to plays the same songs over and over again so I guess I am not missing much.Review from Christie C
1 star02/06/2024
Customer service Aali said that because I don’t own a *********** that I have to pay more for the service because I own an SUV. But if I owned a *********** then my payments are less because I have a more luxury car.Review from Mike J
1 star11/05/2024
Terrible with honoring deals that there agents promise. I renewed a subscription after being promised a deal by a Sirius xm agent. Received first bill and it was not what was discussed. I was charged more than what was agreed upon. Called to speak with customer care and was told that a supervisor would look into it and call back in 2 or 3 days. Waited 7 days and called back and spoke with a supervisor. Supervisor would not honor deal that was made with original agent. Original agent made several promises that were not honored by Sirius xm. Very bad customer loyalty.Review from Richard H
1 star04/05/2024
Sirius XM provide commercial free radio. Over time you will find that the songs become repetitive and lack diversity. When you no longer wish to use their service, be prepared to have pushy sales people push their agenda to keep you as a member. Once a person decides to quit they shouldn't have to get upset to be listened to. I'm glad I'm no longer a client of a company that clearly doesn't listen.Review from Ryan B
1 star01/05/2024
* ********** ******* **** ***** ** ******* I cancelled my subscription months ago and imagine my surprise when IM STILL BEING CHARGED!!!! I then proceed to call and explain my story to a member of the team and he then throws me to a loyalty staff member where I’m then placed on hold for far too long. Why would I want to subscribe to SiriusXM ever again **** **** ***** ** **** * ****** Also, it’s 2024, who the heck asks a customer to call a poorly run hotline to cancel a subscription?! Everyone I speak to ** ********** ********** *** just pass you off to other agents who also know next to nothing. * **** * **** ** **** ****** ******* **** ******* **** *** *** **** **** ******** **** ** *** *** *** ******* * ******** ** *** **** ** ****** **********Review from Luis B
1 star23/04/2024
For me, a company that provides a non-essential service that needs automatic renewal and asks for your credit card, is a company that reflects a lack of confidence in the service it provides. In my opinion this is neither correct nor should it be legal and for this reason we should not accept it when they condition us for the service, for me it should be an option. Today I cancelled the service because the automatic renewal, they charged me the last 3 months $25 each. I am not agree with that at all! not matter the efforts with discounts rates to they do to retain my business.
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