Business ProfileforRentals.ca

Unfair judgement and disputing process. I had to go through the nightmare of giving a showing to 2 renters who were dishonest about their marital status, they claim to be married but the last names were different. In their pre screen it said they made 110k a year, no comments. After the showing the couple said they were very interested to take the place. I had them complete a rental application with full credit check, i found it the guy was in a lot of debt. When i asked his wife if i can talk to him about his financial situation, they were both of with it. Seeing that the really wanted the place i asked the guy if he is okay trying to get his debt consolidation, he said okay. Then as the screening continues, the guy kept asking if they'll be reject because of his debts. When i tried to nicely decline by explaining that it doesn't make sense to pay more for rent while still in debt, he picked up that I'll likely reject him. He got mad, told me to stop telling him financial advise, told me they will look else where. The next few days i get him using a fake email threatening to ruin my renting process. He goes to rentals.ca and likely ****** , reported as a **** and got it taken down. I have to go through the trouble to email rentals.ca everything i know giving out all my supporting documents but not able to talk to anyone about these 2 trouble makers who can't accept rejections. It's funny how there's so many fake renters/ ***** in these sites, but the rules favor the renters more than the landlord, yet it is the landlord who pays rentals.ca for marketing and contributes to their business. The landlord has to upload their official government IDs, While the renters can make up whatever **** they want, including fake accounts and they don't get reported

Hi *****, and thanks for using Rentals.ca. It sounds like your issue is more with the 2 renters than with Rentals.ca. Please note we are working to add more screening features to make it easier for you to gain further insights on prospective renters earlier in the process, helping you save time. While it is unfortunate that this user was dishonest and acted in bad faith, the vast majority of renters are honest, and as such, we take their claims very seriously. We are sorry for any inconvience caused by this renter who lied, though I checked our logs and it appears that our support team was able to resolve this on your behalf, and your ad is now live. While we have no control over users' actions off-site, I would like you to have a positive experience with Rentals.ca, so can offer you a free upgrade next time you need to post a listing. Please just email our support team and we will help you with that. I will go ahead and block this user from submitting leads in the future to ensure this does not happen to any other landlords such as yourself. Thanks for sharing the feedback, though I how you will re-consider your rating or Rentals.ca. Thanks, and please reach out to our team if you have any further questions.

I can confirm that Rentals.ca did acted on resolving my solution after emailing them proof everyday for 3-4days and including notifying BBB.org. I did everything I could to ****** for attention to look into this as I couldnt call to speak to anyone. I also requested rentals.ca if they can block the people who reported me, but the customer service rep said that they cannot do it at this time.