ComplaintsforHakim Optical
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Complaint Details
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Initial Complaint
31/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The clerk "********" remedied the prescription for the first pair of glasses I purchased by allowing me to sign a consent form for the use of a much older prescription. When I went to pick up the 2nd pair (at Store #***) the prescription was too strong even though the clerk assured me that she would fix the issue if the prescription was ground incorrectly. Given that the first pair were fixed correctly, I paid her the remainder for the second pair On January 25, 2023 I got an email stating that she would send my glasses to Store # *** to be picked up (this location is near my place of employment). (Receipt dated March 1st, 2022, $391.61/ Clerk No.****). She stated she would not fix my glasses without my payment first. When I went to pick up the glasses they were still too strong and I left them behind. They were returned to the original location at ***** *** (I sent a letter via email and hard copy to the ********* location on February 17th, 2023 notifying the lab of this issue. I told them the lenses were too strong and caused nausea due to over-magnification. * **** **** * ** * ******* *** **** ** ** able to see ******** ** ** ** ***. "********" ****** ** *** ****** **** she had the paperwork proving that she asked for the prescription to be changed. She refused to return my money even though the Hakim Optical website explicitly states that money is returned if the customer is not satisfied. I told her I would be filing a complaint ***** ** *** ******** ***** ** ********* ** ***** ****** ***** ** ********* ** *** **** *** *** ******* ** ********* * **** ****** *** ********* *********. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.