ComplaintsforStone Contractors Group Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In late 2019 we hired the company to do concrete & brick work. Six months later, their work was failing. We contacted them by phone and email, on numerous occasions, but they did not respond. We continued trying to contact them throughout 2020 and into 2021. In April 2021 the President/CEO called back and was indignant with us, claiming that COVID was to blame that the repairs weren't done within that 1 year, even though construction was shut down for a very short time. He assured us that they would be out as soon as the lockdown was lifted for construction. We emailed during the summer and were told that they would be out in August. After that date came and went, we emailed again and were told that the President/CEO was injured and that they could not come out until late fall to do the repairs. We emailed in September asking that their workers do the repairs before the weather turns, but no reply. We paid a lot of money for the work which should have lasted more than 6 months.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.