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ComplaintsforMultani Professional Tax Services Professional Corporation
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Complaint Details
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Initial Complaint
02/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I contacted this company on 11 February of this year to complete my tax refund. They charged me $50 and I had to hound them for weeks and months for a response about my tax refund. I am still waiting for a response since their last email in June. It should definitely not take this long to receive my refund. I am trying to contact them monthly for an update through ******** and email. Not only have they taken money off me but I feel like they have also taken my tax refundBusiness response
26/08/2022
Business Response /* (1000, 5, 2021/12/08) */ Hey There, Spoke with the client regarding this. She was informed back in June that the tax refund was paid out to her from the CRA and that the cheque was in the post. Was unavailable between August to November due to a personal emergency and responded to her email regarding the outstanding issue. Resolution was met as follows: Provided her a refund for the difference between what was due vs what was paid by the CRA(this refund was $333.93) and also informed her on how to contact the CRA to change her address as the cheque was most likely was sent to her previous address. To be clear, I as a tax preparer cannot make changes to a clients address information on file with the CRA due to scam and fraud prevention controls at the CRA nor can I direct the CRA where to mail the cheque. Client agreed with the resolution and issue resolved and thankful for the response and help. Thanks!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.