ComplaintsforClipwire Games
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Complaint Details
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Initial Complaint
15/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
User ID ******.. **** ******* ** * **** *** ****** *** **** ***** *** **** ***** *** **** *** ***** ** ***** ***** ****** I have purchased power - ups and half the time I do not get them or they do not work!. **** **** ** ********** ** *** ****** **** ** ********** *** ****** I want my $600 of the $800 I have spent.Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid a total of $1130.07 in in-app purchases on their ***** ** ***** Bingo game. I tried contacting their support through the app on 4/2/23 and logged in on 4/5/23 to find my entire account had been deleted. I contacted support because the game had several, several glitches causing the app to crash and me to lose hundreds of thousands of coins, bonuses, power ups, puzzle pieces, etc and I simply asked for the items to return the items back to my account. They never responded to the support ticket and closed my account. I sent a ticket via their website on 4/5/23 and haven’t received a response either and sent another ticket via *** support on 4/6/23 with no response as of yet. I lost all of my progress in the game and will never do business with Clipwire games again. They owe me this money because they deleted my account and all of my progress. I tried disputing the charges through ***** ****** Store but they stated in-app purchases are the developers responsibility to refund. * **** **** ******** ******* *********** **** ****** *** *** *** **** ** ******* ********** ****** ** **** ** ***** *** ******** *** ******** ** **** ****Initial Complaint
24/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The game has a glitch. It takes up to 3 minutes to get into the game. It takes up to 5 minutes to do 1 trade. The messages dint open right away the take 60 to 90 seconds to open. I haveessaged their support numerous times. I get a cut and paste answer to clear my cache or restart phone. The issue has gone on for at least two months. I have sent videos. There has been no resolution. I'm not the only player with this issue. Yet its ignored
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.