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Complaint Details
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Initial Complaint
16/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We gave ****************** a cheque for deposit to order our door, Marc L., from ****************** is a contractor for Vinyl Windows Designs Ltd which is where he ordered our door from. We gave cheque #*** on July 26th, 2021 for $1345.00 and we are now unable to get a hold of Marc. The last email from Marc states that Suzie from VWD designs is dealing with ********* regarding the shipment of our door. I have contacted VWD twice to try and speak with Suzie who refused to speak with me and told her representative to tell me to deal with Marc. I am trying to get a tracking number to see where exactly my door is but at this point, with all the shuffling around and disrespect, I am now requesting a full refund from the deposit. I don't care where the refund comes from whether it's ******************, who the VWD representative confirmed as their contractor or Vinyl Windows Designs Ltd themselves, as long as I am refunded the $1345.00 which was paid.Business response
28/03/2022
Business Response /* (1000, 14, 2022/01/11) */ *********************** This is an email from Marc L. (the dealer) that the homeowner has been satisfied with the installation. He even said she left him a review on his business, indicating satisfaction. He stated she would revoke her complaint with the BBB. Consumer Response /* (2000, 16, 2022/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
04/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have a warranty issue on ************************** installed 3/03/2012 by *******************************, from Stoney Creek Ontario. Beverly Hills was purchased by *************** who have been trying to resolve my warranty claim. *************** representative Lino I. contacted me 06/30/21 with order VWD ACK #XXXXXX ETA 05/12 , Parts I-7045 asking me to contact VWD to hopefully push the order thru. Lino had not heard from VWD so I emailed Mike N. representative for VWD, on 07/13/21 asking them to acknowledge order. No response from VWD. I have emailed Lina Iovio of ******* on 10/16/21 with no response. Seems no one wants to resolve warranty issue. It's starting to look like VWD is not going to warranty their Life Time Windows. All I want is for them to commit to their warranty. We paid Beverly Hills $21,000 in good faith.Business response
28/03/2022
Business Response /* (1000, 9, 2022/02/17) */ *** **** is a customer of ************** formerly known as **************. I have attached all the documentation of VWD fulfilling the service request and shipping the units to *******. ***************************************************************************************************************************** All services for this customer have been closed. If you have any questions or concerns please let me know. Regards, ******* ********* Product Manager Consumer Response /* (2000, 11, 2022/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) **************s called on Feb 14 to confirm appointment for window replacements. Appointment is set for March 11. Hopefully appointment is kept, and that the correct parts are installed. Would like to thank all involved in helping to get my issues hopefully resolved. Thank You JS
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Contact Information
Business hours
Today,7:30 AM - 4:30 PM
MMonday | 7:30 AM - 4:30 PM |
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TTuesday | 7:30 AM - 4:30 PM |
WWednesday | 7:30 AM - 4:30 PM |
ThThursday | 7:30 AM - 4:30 PM |
FFriday | 7:30 AM - 4:30 PM |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.