Business ProfileforWebware.io

Last September, from Webware contacted our company promising to enhance our online presence by getting us listed on ******'s front page and redesigning our ******* site for $3,000. We were assured that everything would be operational by December. Unfortunately, this did not materialize as planned. Concerned, I reached out via email specifically requesting an explanation of their process and confirmation that there were no contractual obligations beyond three months. Instead of improvement, they replaced our original ******* site, which drastically reduced our orders from 12-14 per week to barely three, even though these were from returning customers. It took six months for the site to be somewhat functional, a far cry from the promised three months, and during this period, the number of new orders was minimal. The situation worsened when I was informed of a one-year contract, contradicting previous assurances, and charges of $250 per month were imposed. After raising this issue, Manager offered a discounted rate of $95 for the remaining months of the contract. Frustrated, I reverted to our original ******* setup and saw an immediate recovery in order numbers. I feel that Webware's actions were ********** and have caused significant harm to my business. I plan to address this issue directly with the owner, webware.io, *** **** **** **** **** ****** ** ****** ***** ** ****** ****** *** ***** ** ** **********. It's disheartening to see no compensation for the initial $3,000 and ongoing costs, but I am hopeful that accountability will be enforced. **** *** *** ****. ** *** **** ************ **** *** ******* ******** ******* ** **** ******** *** ** *** ********** ******* ******** **** ** ************* *** **** ***** *** ***** **** ******* ******* ** **** **** ****** **** *** **** ** ****** *****

Hi ******, We apologize for the inconvenience you’ve experienced with your website. We understand how important it is for your business to generate sales. Our Digital Services team has previously worked on a new flow to help you increase traffic. While we provided a discount as agreed, we understand that you have since moved your website. Given the current situation, there isn’t much more we can do without access to your site. However, we remain committed to addressing any remaining concerns you may have. Thank you for your feedback, and we wish you the best in your future endeavors. Regards, Webware Support Team