Business ProfileforHeritage Furniture - Trenton (Quinte)

Bought a sofa and chair. Received end of April 2022. Noted cosmetic defect to delivery personal. Was told the defect would disappear as cushions broke in (gaps in between sofa back rest cushions). Issue did not go away. Loud clunking from recliner mechanisms. Back rest support poorly manufactured with subpar material let go and not usable. Contacted heritage furniture. Was told they would need technician to come have a look. Eventually got a call from the that he tech would be here but was not the same time made by the office personal. Declined appointment. Called office and rearranged a different time. Tech called again to confirm and I accepted. Tech came out and confirmed the issues said we needed a sofa exchange. Tech said to call office and make arrangements for the exchange. He told me the new sofa would be delivered and the old one taken away at that time so we are not left without furniture. Called office and had to wait about two weeks for a reply. I was told that the men that came were not technicians and there was no sofa exchange being offered too me. They had an opposite report to what I was told by the men in my home. They offered to take the couch too a repair shop to have only the back rest support replaced if possible but not sure because the technician that came to my home was not really a technician. The couch would be gone away for an undetermined amount of time. I was to be left with no furniture in my living room. I posted a review on google explaining what I have told you. I was then sent an email I can provide copy, explaining that my issue was not covered and they were trying to help me but I did not want there help. I am now stuck with a sofa that broke only 4 months after receiving. I can also provide pics of the very cheaply made and disproportionate piece that broke on the sofa rendering it garbage. Thank you for your time.