ComplaintsforKnapps Yamaha

• Initial Complaint

  27/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2008 arctic cat 700 EFI H1 atv to knapps on Mach,28,2022 for a wet clutch to b replaced we talk a few days before the bike b dropped off I was looking for parts to do work my self asked about a clutch kit for my atv this is when I told them my atv have the Suzuki motor not the arctic cat motor cause I was have a hard time to find parts my self found a clutch kit for the bike Suzuki motor said in his book I asked how long it would b if I brought the bike to him to have work done said about a week. Now on June,4,2022 bike finally done and a $1204.16 bill. Not to happy about the time it took but my bike is done yes! look over the bill and find that I am pay a 60% restocking fee for parts he ordered wrong he called me and said need to get parts right from arctic cat. He got parts from ***** ******* repair and service in metcalfe I have got parts they before for my atv they are a cat dealer. I don’t have any prob with them it is the fact I am pay for a mistake he made when got the parts for my atv. The parts prices are $454.50 for one parts and got back $182.71 the other part is $316.43 and got back $127.20. So when I was there to pick up my atv and look at that and got mad well pissed and said that I should not have to pay this cause u did parts wrong he then told me that I said my atv was not the right model and it was my fault and not his so got a little more pissed and said fine fuck it I will pay this bill and u will never c me again there was other people in there wait to get parts I was not happy with this and make this clear. So went out side and let him deal with other people in line. My atv was out in shed locked need to wait to open amd when did and got bike out he gave me back! $200 said this is best I can do for your bill took it and said I will look into this more this is not right. I just want to get the $ back for the restocking fee I could c if I told him part # and stuff like that but was left with him. Prob forgetting some but that is it.

  Business response

  27/06/2022

         When customer dropped  bike  off,,he was asked  year & model of  bike,,So  correct  parts could be  ordered,,,to  repair his  clutch.  I was told by the customer  it was a  HI    model which has a Suzuki engine,,,So  i ordered parts  for  a   HI  model.     Whwn we went to install parts,, we found  out,it WAS NOT a  HI  model.  So parts  did  not  fit.    We had to  reorder  the correct parts,,which  caused a  delay  in the  repair.     The  incorrect  parts  were  returned  to the  ARCTIC CAT  dealer  , who charged a 60%  re  stock  fee.  NOT  ME.    When  the  correct parts  were got,,,we  installed  them,,,bill was over  $1600.00      we  reduced  it  to   $1200.00. to help this customer  out.   After a  HUGH outcry  at  my shop,,in front  of  other customers,,,I decided  to  help out with  the  restock  fee even  MORE  &  refunded  him $200.00.    I explained  this  problem was caused by him,,giving  the  wrong  information,,on his  bike when it  was drooped  off.   I explained  he  would  have  to  go to  ALLEN  Johnson   the  Arctic  dealer  &  talk  to  him  about  balance  of  60%   restock charge.    In the  end   Customer  got  his  bike  repaired  for   $1000.00    when  it  should  have  been  $1600.00.   He has nothing  to complain  about.   JUST  a  note   ,,bike  was brought to our  shop for  repairs  because  ,,he  was  un happy , with previous  repairs  at  Allen Johnsons.

  Customer response

  04/07/2022

  Hello I read the statement me make and I never said that I was unhappy with work from other shop and the concern on my part is that if I take my atv to a shop and they just order the parts wrong it was his order not me if I gave part # I could c This but he did it and we talked about my bike have a Suzuki motor but I guess I I have to deal with this cause I don’t fell like any thing will b done about this I am just upset that I the costumer have to pay for a SHOP mistake  that does work on all makes and models. I am just confused as to how they are able to charge me a 60% restock fee if u read on the internet says 15 to 25%.

  
  

  Business response

  04/07/2022

     Case has been closed

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