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ComplaintsforNapa Autopro - Jamie's Auto Service
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 21, 2022 I brought my 2004 ****** ***** in for repairs to Jamie's Auto. ******* ***** ******** after Jamie diagnosed previously that my catalytic converter was plugged. He then exchanged it and replaced the first one that was plugged, the secondary one he fixed it with a straight pipe. Over time (6 wks) I realized the truck was burning a lot of gas, wasn't running properly so I brought it to two transmission places, cause it wasn't shifting properly. (one business said nothing was wrong, second business said nothing wrong with transmission, as it was the 02 censor that wasn't working. He did a scan (******* ************) and confirmed it wasn't the transmission but other sensors (problems) came up. thinking that was the problem I then did some of my own research and purchased a transmission control module which turned out that wasn't the problem. Once I learned about how all this works, I purchased a scanner for 02 and it showed that the catalytic converter sensor was off. I looked underneath truck at exhaust system and noticed a straight pipe with an o2 sensor just in the pipe which is wrong. Then I went directly to ****** (March 29, 2022, SO# ******) asked for assistance to see if anything was missing, which was stated NO, nothing was missing. April 1st, 2022 I then proceeded to go to another garage ********** ********** **** ***** where it states that in fact I am missing the rear (secondary) catalytic converter on drivers side.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.