Business ProfileforVerdun Windows and Doors

1. We ordered our windows on Feb 09 2023 We got quotes 3 different companies and Verdun is most expensive quote but short leadtime(salesman told is it will be ready within 24wks which suppose to be early Aug) but we have a plan for the families visiting from other province and other country so we chose Verdun only because of this. 2. Window suppose to be here mid Aug but delayed without notice that I called them to found out leadtime postpone to end of Aug. But it was okay since anyway our plan was Sep and October and November. 3. Window came but not all. Main window(living room bay window delayed) also didn't get notice. Always I call to the customer service to find out what is the happening. Mid of Sep came with bay window and took the all old windows and found out that there was miscommunication between installer and office and says wrong window. So just put the old window back but already all seals and trims broken. First time talked it will take around 2 wks and I called again few days later but somehow customer service can't follow my order since there was some miscommunication or misunderstand...I don't know what happen but my window was sitting outside without any process so customer service couldn't find my statue. I was waiting long time and they found it and not sure what is going to so had to connected with salesman(first time talk since contract day) and he says I have to wait around another 6~8wks. 4. I was so angry so I had some argument with salesman and try to talk with manager line(called more than 10tiems but couldn't get a call from them) and I ask to cancel all my order and bring back old windows then I get to talk with manager and he says might be possible expedite. Don't remember exact date but I think it was October. 4. I had to cancel our family gather from other province and international visit also cancelled. Also it was hard time at night since night wind coming through from the crack. 5. Finally windows installed November but still not completed that sash was not installed and some parts need to replacement which completed Feb 2024. So it took whole year to complete install. But there was no apology or call ahead for the delay. But I had to start to payment from November which not even completed my order. Anyway I still owed $600 and I found out there is mold-ish growing our room window so I sent picture and worried about it. And they says it might be humid problem so I opened window and tried to control humid but still growing. Other all windows okay but only this single side has a problem so I told them I don't want to pay this until I solve the problem or understand why it has a mold. But I got a email yesterday from salesmen and they are going to send collection for the $600 but never asking about the window that I claimed has a problem. They are not trying to send anyone or not willing to check but only asking money. I chose Verdun because it's local company and timeline but now I think local is not always right and don't believe the timeline. All our last year big plan of family visiting after rCovid was screwed because of this company. And now I really feel upset that bring up collection because of $600 not trying to fix the problem. And the way sent email to me was not very respectful but very rude way too. I hate to think this way but I just feel like my English is not very good.