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ComplaintsforGolden Choice Flooring Inc
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Complaint Details
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Initial Complaint
21/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase, Factory Flooring on Aug. 29th, 21, for $2126.21 and Sept. 17th, 21, $102.50. Purchase was SPC flooring, with a 25 yr guarantee/warranty, no slips, sun damage, claw marks, slipping, burns etc., could damage it. Quickly our floor started to see all these things after installation. So I filed a complaint at ******* ********, manager ****, called the wholesaler(Golden Choice Flooring). **** and Roland T***** assessed the areas that had the most damage, he barely looked or heard our concerns. He blamed our installer and offered us a few boxes in replace, after weeks. Our installer has years of experience and highly recommended. We wanted a full refund to replace flooring again, wanted house to be safe *** *** **** ******* Reno costed well over $12K to get flooring, (installation, baseboards, kick boards, prime and repaint etc.). Now it is still unsafe flooring for our children, they can get physically hurt. He made excuses for damaged areas, didn’t bend down to look, kicked around a level, told us things weren't level, said we had to use transition strips between rooms. He didn't even look at scratches or other areas we found to be an issue. No specifics were stated when we purchased as he was claiming or a special tool to use, no need for transition strips and we paid our contractor to level main kitchen area. ** **** ** **** ****** ****** *** **** ******* ********* Replacement boxes of same bad quality flooring, no thank you, so we requested a full refund. He stopped responding to **** the manager of ** **, and our emails. **** kept trying, he finally replied, said he wanted to inspected our home again. We weren’t comfortable having him back since he wouldn’t reply to us or **** and didn’t do a proper inspection the first time. Many months went by he was asking for information he already had in our correspondence, like our address yet wouldn't reply to our many emails. **** ******* ***** ************* **** ***** ***** ****** ***** ********* *** *** ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.