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Complaint Details
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Initial Complaint
13/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
new driveway installed fall 2018 by Fall 2019 lrg sections had collapsed creating big holes/voids. C-T temporarily repaired it, stated they would return to fix it properly and if any other issues call them back. In the spring of 2020 still no follow-up from C-T to get this initial temporary repair finished In trying to get this issue resolved, multiple calls were made but they did not return any of them Subsequently other areas of the driveway started to also collapse where they were a liability to people due to safety hazard to anyone walking near them. C-T was called again with no response forcing me, as the homeowner, to repair these areas myself With the COVID situation, they were contacted again to deal with issue but continue to ignore any requests for resolution I am at a stage now where this new driveway will need replaced as it continues to deteriorate have no choice but to bring this to the BBB and also seek a legal solution to this issue if nothing is done by C-TBusiness response
02/06/2022
Business Response /* (1000, 5, 2021/11/08) */ C-T Paving will replace the driveway in 2022 or refund the amount paid. Consumer Response /* (2000, 7, 2021/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will accept a full refund on this driveway for the amount on the attached invoice. We request this refund not be delayed until the spring.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.