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ComplaintsforThe Papanack Zoo
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Complaint Details
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Initial Complaint
24/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 18th 2022 I booked two overnight cabins along with admission to the zoo for May 22nd 2022, I paid $166.17 and was to pay $166.17 at check in. On May 19th 2022 I requested to reschedule our reservation due to inclement weather, on May 20th 2022 I again requested to reschedule or cancel our reservation. After 1 phone call, and 4 messages the owner responded to my inquiry - declining any cancellation, reschedule, or refund of any sort. I was not made aware of any cancellation policies, nor is there any information of this posted on their website or social media page.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.