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ComplaintsforDennis Design Build
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hello, We hired Mr. Trevor D. to renovate our basement and signed a contract on March 1, 2021. He collected payments at various stages of the project per the contract but has not completed the work we paid for. Throughout the project, Mr. D. was unreliable, regularly failed city of Toronto inspections and did not meet his own deadlines. the project started in mid-March 2021 and was supposed to take 3-4 months to complete. We are now one year and three months into the start of the project ******************************************************************************* Over the last five months we've been trying to get Mr. D. to complete the outstanding work. He makes promises to send his crew, then no one shows up or someone works for a couple of hours without the tools they need for work. There are issues with the work he's done so far that we're having to pay to fix. Mr D. is supposed to act at the site manager, but hasn't been on site once since the beginning of this year. In December 2021, Mr. D. and his crew did demo around an area containing asbestos without informing us and without requiring his crew to wear masks. Mr. D. claims to hold a city of Toronto business licence (per the contract) *******************************************************************************************************************************************************************************************************************************************************************************************requested that Mr. D. at various times to reimburse us for outstanding work but he hasn't replied to any of our inquiries. We are hoping you could help us recover the funds we've lost *************************************************************************************** we are asking for $41,462.83 of payments we made for outstanding. ********************************************* Thanks,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.