Customer ReviewsforSoftMoc Inc

** **** ** ****** ** *********** **** *** went into Softmac store and waited until 1 of 3 people behind counter moved after I asked if someone was working . The lady said yes I asked her to cone and serve us finally she came and I gave her the shoe I wanted to look at she threw the shoe into a box and went to get my size . 10 minutes later she came out with shoes. Not very good with customers *** **** **** * I will never go into that store again *** **** ** ******* ** ******** **** *** *

I have had no problems with SoftMoc online orders, although I have to exchange a pair of *****'s wide because they are too large. However, I have had a lot of discomfort with the ********* ****** store. Service is really bad. The morale seems very low there. It is stressful shopping there.

Ordered a pair of ******** shoes from ****** but shipped from sofmoc. They were too big & sofmoc informed me that I need to pay return shipping or I could return/exchange at my nearest sofmoc retail store. When I went to the store I was informed that they do not accept exchanges or refunds so after driving an hour each way I was out not only the cost of the shoes but also the cost of gas to be told they wouldn’t allow the return or exchange. Very disappointed in sofmoc return policy & will no longer be purchasing from them.

I recently bought ** **** a pair of *********** slides *** *** ********. Unfortunately I got the wrong size so she took them back to the store.When she got them she simply tried them on never wore them they still have the tags attached.The girl working at the store told her she is not taking them back because they have been worn.She tried them on only never even walked in them the bottom has no scratches or wear, the rag is still on them.If anyone knows anything about ************ there is a mold up near the toes to make your feet more comfortable, the "manager" said that you can feel where the toes have worn into the shoe. It was the manager that sold them to me and denied it until she found out the conversation was being recorded. I asked her if people try shoes on everyday she told me sometimes. * **** *** ************ ******** *** **** ** ******* ** ** **** *** *** *** *** **** ************ ** **** ******** ******** ******** We have shop there plenty in the past but definitely lost our business

**** ** * *******. Horrible service. Took my $80 then emailed me to say the shoes I wanted were out of stock. Offered a 10% discount coupon, never returned the funds to my account. I waited on hold until past their customer service centre closing time,so my call was disconnected. *** **** ** * ******* **** ****** *** * ** ****** * *********

Prince George BC Canada location Please see response email sent to I attended thelocation yesterday to pick up, thinking it would be a moment but after 20ish minutes, the staff couldn't find them. I still thought maybe this was due to the evidently new stock stacked beside the register they were dealing with. Fine, I figured I could go today. Again, with the exact same staff and same scenario. After several minutes I asked why they weren't available if I selected the same day pick up from that STORE. The staff called management and said "sometimes that just happens " So, I explain that I purchased these for a wedding, tomorrow (and I actually didn't make any other preparations since I was certain I would collect these) She returns to the back and after several more minutes, she returns with a size 9w. I try them and they are a bit short but given the situation, I said I would take them. Instead, they both were at the computer, for some reason trying to figure out how I could take this pair- *** *** ** ****** *** ***** ******** ******* ***** ******* ****** *** ** ***** *** ******** ** ** ** ***** *** **** * ******* **** ******* **** *** *** ****** ** *** ** ***** **** ******** they got on the phone and several more minutes passed before they asked if I could wait another 5 minutes while they await the management to arrive. I advise that I can't as my son (getting married) just arrived from out of town and is waiting at my door *** ** **** ***** *** * **** ** ******* ** *** *** **** ***** ******* **** * ****** ** **** ** ****** ** ** ******* *** ********* ** **** **** ***** **** *** ********* *** **** ***** *** I've found your customer service, particularly this location since an apparent change in ownership/management, has declined significantly. To the point that I prefer to order online from competitors to avoid having to interact with "service " that has difficulty communicating properly. I am beyond disappointed.

I recently had an issue with a return to the store of unsatisfactory merchandise. My initial contact with the store was not productive, however, SoftMoc Customer Care was completely responsive, and resolved the issue 100% to my satisfaction. They were efficient and helpful on a timely basis. ***** *

Their points system is a fail there staff l*** *** said I used my points yet I showed a email she sat their amd typed a bunch in the computer took my points and said I used them they had a pair of moccasins on for 67.99 and with my 10 off In points I would of paid 57.99 for a pair of black suede black fur moccasins a deal as far as I was concerned then she realized and wouldn't sell them to me she said they didn't have them after trying to Sell a pair for 112.00 **** * *** *** I said those aren't what I wanted long story short I left without moccasins