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ComplaintsforL&V Fencing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
25/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Company does not call or email me back. Please fix the fence free of charge because it was not installed right.Business response
26/10/2022
Good morning,
We apologize for any inconvenience this may have caused. Unfortunately, we have been very short-staffed all season, just like most employers have been since COVID-19. We have been struggling to stay afloat and complete all of our scheduled jobs for the season, however, we are committed and have been working overtime to ensure our clients' requests are met and our goal is to have a successful year.
Having said that, we have it scheduled for Friday to visit this customer and as long as no parts need to be ordered, we will repair the fence on Friday, October 28, 2022.
Thank you for your time on this matter.
Customer response
26/10/2022
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I only went to bbb because I had no response. Also about another matter about my gate . I tried to contact for weeks. So I thought they are ignoring me.
Sincerely,
******* ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.