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          Brookstone Windows & Doors formerly Sentry Windows & Doors has 1 locations, listed below.

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            Business ProfileBrookstone Windows & Doors formerly Sentry Windows & Doors

            Window and Door Installation
            BBB accredited business

            Contact Information

            3423 Walker Road

            Windsor, ON N8W 3S2

            Get Directions
            Visit Website
            Email this Business
            (519) 400-7000

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            10:00 AM - 4:00 PM

            Want a quote from this business?

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 25/3/2015

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3423 Walker Road, Windsor, ON N8W 3S2
            Email this Business
            BBB File Opened:
            3/12/2014
            Years in Business:
            10
            Business Started:
            30/11/2013
            Business Incorporated:
            30/11/2013
            Accredited Since:
            25/3/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Brookstone Windows & Doors
            • Sentry Windows & Doors
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            10:00 AM - 4:00 PM
            Business Management
            • Ken Sherman, President
            Contact Information

            Principal

            • Ken Sherman, President

            Customer Contact

            • Ken Sherman, President
            • Ron Lassaline, Manager of Sales and Marketing
            Additional Contact Information

            Fax Numbers

            • (519) 968-3388
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Brookstone windows started installing windows at our house we realized quickly the damages being done to our property and let them know. Instead of resolving the situation they asked for full payment and did not complete the job but claimed it was completed. They have now tried to put a lien on our property and the job is just sitting here incomplete
            Read More
            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donna C

            11/05/2023

            Would give them a 0 if I could. Terrible customer service & getting back to you. Left numerous messages about my new side door & no one got back to me until damage to the door was done. (pictures on request) Spend a great deal of money on 2 doors that took almost 5-6 months to be installed. Not installed correctly & had a team member fix side door but not my front. Doors are not sealed properly & side door after being "tuned/fixed" began to stick. (Gas bill was $98.00 and jumped to over $400.00 after installation) We couldn't lock door & door began to be very difficult to open & close. Called numerous times for help, but no return call. Finally a chunk came off the door & again I submitted an email & phone message. (pic's were included) Finally received a call and a team member was booked almost 2 1/2 weeks later to inspect. (horrible!!!) Now they want more money from me for so called "abusing" my door!!!!! It's not my fault & I tried & tried to get someone to fix it but to no avail. It literally took me over 2 years to save for these doors & now this!!!!! **** ********* ** *****

            Brookstone Windows & Doors formerly Sentry Windows & Doors Response

            15/05/2023

            Thank you for your feedback. We're sorry to hear this is the experience you had. We try our best to offer service whenever possible and based on the feedback here I suspect we've reached a point where we can no longer serve you. Thank you. 
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Western Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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