Customer ReviewsforKanis Power Sports

I purchased a scooter for my son before Sept 20th. After riding it once it started to make weird noises. A week later he brought it in. So it has been at Kanis for about 4 weeks now. After many phone calls about the status of the scooter, many promises that they will call you back, no one has reached out to us. This is disgusting. I guess I will be making a trip to the store in person to find out what is going on with a brand new scooter. Worst customer service ever. I don't know why they think that their time is any more important than mine. *************************************
Update 11/06/2021 - I called another 2 times and again no call back. I finally spoke to someone yesterday and all of a sudden I get a ********** response that the scooter can be picked up ( I got the feeling that nothing got done on the scooter). Sure enough go in today to pick it up and scooter is still behaving the same way. Battery is at level 1 when going at high speed and it only goes to 3 bars when going slow. The guy at Kanis tells me it's supposed to be that way. ************************. Nothing was done on the scooter. For a scooter that cost $565, that is unacceptable. And not to mention the scooter is filthy. I want my money back and will go somewhere else that cares about their customers! *************************************************************** **********************

To start with the scenario, when we sold the bike to the customer she took it and after a few days she brought it back saying that it doesnt work. so that was the responsibility of the company to fix the scooter at no additional cost for the customer since we have a 30 days policy. but we were able to fix the scooter. the only reason we kept it in our warehouse is that we were getting a part from china and those parts took time to ship. That was out of our management control. we tried to get the part local but wasnt successful in doing that. we kept explaining to the customer that we wont be able to fix it unless there has been the part. as per cuatomer service we have been trying to deal with the issue but unfortunately due to shipping times and delays the scenario was beyond our control.

First of all, I never purchased a bike but a scooter.
Second of all, I didn't bring the scooter in but my son did.
Thirdly, they never once contacted us about status of the scooter but rather we followed up on numerous attempts with no success.
Lastly, I would like to know what exactly they fixed on the scooter?
Finally, the scooter that they provided to me is not even the scooter I purchased. ************** I will be submitting a separate letter outlining the sequence of events and proof of the damaged scooter I was provided. I will also be filing a complaints with consumer protection.

Hello Mary,

This is the first we are hearing about this situation. I would like to start by apologizing if there was any kind of miscommunication or lack of commutation on our behalf. We are a legitimate company so we do not take lightly to the fact that you are claiming ***** on our side. There must an explanation to this situation. Please send us more info (Invoice number, dates and other information related to service on scooter)

Customer service is our number one priority and we value all customers. Please reach out to us as soon as possible we will be happy to satisfy you and rectify the issue at hand.

Please contact me directly at: ************* - **** D. (General Manager)

Looking forward to hearing from you.

Thank You,
Bill D.