Business ProfileforCortina Kitchens Inc.

We hired a builder to build us a custom home. He turned out to be deceitful, dishonest and we terminated him for many reasons. This builder uses Cortina Kitchens as his cabinetry company. We met with one of the designers who he is also friends with in June 2021. We gave our builder money for the deposit and he told us this was paid in September. In October 2021, I was asked to bring in the hood fan so I did. It was also confirmed that our order was in production when I asked to make a change.

When we terminated our builder in January 2022, he was quick to contact Cortina and inform them that he would cancel the order unless I paid the deposit again so that they could refund his deposit, something I could not understand since deposits are non-refundable at Cortina for custom orders. Why was an exception being made for him? I explained that I would not be paying a deposit twice. We ended up retaining litigation lawyers

I explained the situation to Cortina in January and was informed that materials were ordered and the order was in production. I told them that I would pay the balance owing on the invoice when the time came and I would accept the cabinetry. I have many messages from Cortina between January and April signalling the order was well underway.

I called Cortina in April to let them know that we would be ready for delivery in May however they said they can't release the cabinetry as per the as per the original builder's orders since the agreement is between them and him and that he will pay the balance and put it in storage. Why didn't Cortina communicate this sooner instead of misleading me?

I am of the firm belief that no deposit was paid. Our order never went into production. It is clear that Cortina's loyalty lies with builders, not the homeowner who is actually paying for the cabinetry. *************************************************************** *************************************************************** ******************************