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Complaint Details
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Initial Complaint
29/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had contracted Bomanite to do a major new concrete job for a new driveway, walkway around the house and a patio in the back. The next year onwards several cracks started surfacing and parging on the sides of the concrete started falling off. The company sent a representative and merely covered up the cracks and plastered the pargings back only for the issue to resurface within a few months. I had them come back another time and they performed the same level of repair. After several attempts to have them come back and fix it properly and once and for all, they have now stopped responding to emails and phone call messages. I have been trying to get them to come back for over 2 years. They used the COVID excuse for over a year and now have gone silent. The company is still seen taking up new work and contacting even on my street but have turned a blind eye for supporting existing customers.Business response
23/12/2021
Business Response /* (1000, 11, 2021/12/23) */ I was not aware of this as our service department is closed for holidays, and as for Covid being used as an excuse, I don't think that Covid is an excuse it rsslly exists There is not much I can do for repair until spring but if you can let customer send me an email directly I will get it taken care ASAP My email is ********@********.ca Thanks Happy Holidays R Consumer Response /* (3000, 13, 2022/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not sure how the statement "I don't think that Covid is an excuse it rsslly exists" is a helpful response since the company has been actively taking on new jobs (even on my street). Also the excuse that the service department is closed for the season sounds weird to mention here since I have been trying to get this rectified for 2 years now. I have sent a message to the email address stated in the response and am happy to work with them and mark this as resolved once the concrete cracks and defects are fixed Consumer Response /* (3000, 22, 2022/04/26) */ After several months of waiting and repeated follow up with Rob F. (owner of Bomanite) I have yet to receive a response on scheduling the repair. Business Response /* (4000, 28, 2022/05/24) */ We have communicated with the customer and made sure that all their concerns were addressed. Everything has been settled and the customer is happy. Thank you Vanessa
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.