ComplaintsforYoung Drivers Of Canada - Head Office

• Initial Complaint

  16/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 13, 2023 I made a payment to Young Drivers for the amount of $205.09. This was for a driving lesson package for 1 90-minute lesson. I was to pay for it and they would contact me to schedule a lesson. When I did get in contact with them it was a long waiting list of approximately 6 months, which was too long for me (I was planning to take my test in May) and so I wanted to cancel the transaction. I was unable to get in touch with anyone to get a refund. I have since got my license and have no need for driving lessons but despite trying to contact young drivers a few times to get a refund I cannot get in touch with anyone. I would like a full refund as I never received the service I paid for.

  Business response

  27/03/2024

  This student did call our office on Feb 16, 2024 and a refund was processed for him in the amount of $205.09.  We sent his receipt to the email on file which is *********@*****.com.  Below is a copy as well.

   

  APPROVED Transaction Type: Refund Result: APPROVED Order ID: **********************-Driving School Package ****************** Reference Number: ****************** * Authorization Code: ****** Response Code: *** Message: APPROVED * = Transaction Time: 10:19:13 Transaction Date: 2024-02-16 Amount: $205.09
  
  

• Initial Complaint

  06/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My son purchased driving school package C in August and fell ill. Goes to book classes first person tells him they don’t have a driver for home pick up and he has to get to the high school for pick up. (In a different Town) Sons then figures out how to get into the town requested for them to now tell him that there is no driver for that Town as the instructor is now in **** ***** and tells him he has to go to ******** which has no way of getting there. Requests a refund as they can’t provide the service he paid for and they tell him no.

  Customer response

  01/05/2023

  Thank you for your assistance, they have corrected the matter. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I enrolled my two children in Young Drivers of Canada last year. They completed all in class and online courses by end of August. I had difficulty with young drivers (Owen sound) getting a schedule made out. Contacted head office about 3 times to help get the ball moving. After two months of calls and emails, in December I received the Children schedules for their in car lessons and they were to start in car lessons beginning January 3rd, 2023. One child complete two in car lessons and the other three before being canceled due to a staff medical Emergency in Owen Sound. Their last in car class was January 13th. Since that time we have not heard a single word about a timeline and when the kids are to resume their classes. I have contacted a Paul Frank from head office 4 times now and have left a messages and have gotten no response. Today (feb.28,2023) I called head office to ask my childrens driving info to be transferred over to another driving centre in order for my children to complete their program so they can get their G2, however a worker told me that it isn’t possible and that they don’t have access to that information. At this point all I want is to have my childrens information to be transferred to the Transport Training centre of Canada for them to complete their driving program. I have tried for over a month to get some answers as to when the children would potentially be back in the car but as I mentioned, nobody is calling me back with any answers. Any help with this would be appreciated. Thank you

  Business response

  01/03/2023

  First, thank you for your patience related to our licenced Franchisee in Owen Sound. 

  As a franchise, they operate as an independent business entity.  At this time, Young Drivers of Canada Corporate Head Office has now reclaimed our Franchise. We are committed to providing driving lessons in Owen Sound, and to ensure that the purchased lessons are delivered in as timely a manner as possible.

  I am personally working with our National Customer Service Team to reschedule lessons that have been cancelled.  I know that Alejandro and Katalina were on a list provided to the Team this afternoon - there is a good chance that we can resume their lessons within the next two weeks. Scheduling calls began this afternoon - I will follow up with the Team in the morning and request that you be contacted without delay.

  Please feel free to reach out directly to me should further communication be required.

  Maria B. (she/her/hers)
  Operations Manager | Young Drivers of Canada
  951 Rowntree Dairy Road | Suite 100
  Woodbridge, ON | L4L 8Z5
  ###-###-#### Ext. ***
  ****************

   

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Young Drivers are holding my completed driving school certificate hostage "due to not passing a mock road test done before the real road test".There is no such rule that I need to pass a mock test from any company to receive a certificate.The certificate should have "I completed 10 hours in-car driving and 25 hours in the classroom". Since I've done these and more, I am entitled to a certificate.I have no balance owing.Young Drivers stated that I need to wait the 12 months and 1 day in order to pass my road test,show them my license to then obtain my certificate.I went to driving school to take a road test in 9 months and 1 day so there is a major conflict with that after I paid more than $2000 at YD.I have taken the 25 hours in-class lessons and more than 10 hours of in-car driving lessons with YD. I had 7 lessons with an instructor who said I was doing great.8th lesson,the owner became my instructor.I was being corrected for everything I should have been corrected on lesson 1-7.Not on lesson 8.I verbalized/emailed him with my complaint.My email was ignored.My experience with YD is that there is never anyone in the office so calls and emails get ignored.Terrible customer service!Road test booked for end of October 2021.Middle of October, I had to call head office in Ontario, left voicemails at the Halifax YD location and sent emails as I was still missing 4 lessons.Owner got back to me with the four lessons remaining-12 days before my road test.Two days out of 4 lessons,owner said he had time for extra lessons.I then paid for 2 more lessons.So now I'm at 6 lessons and a road test as I would be using their vehicle.Final lesson-less than 2 days before the road test, owner cancelled my road test due to not passing his mock test and YD needed to further evaluate me.So more lessons=more money.I spent Monday to Friday (5 days) with the owner/instructor.Ample time to communicate.I stated that I would not pay for any more lessons with YD.I will learn independently.

  Business response

  01/12/2021

  Business Response /* (1000, 5, 2021/11/22) */ Contact Name and Title: ***** ******** Contact Phone: XXX XXX XXXX Contact Email: *********@yd.com We have provided the certificate that the complainant has requested as her 'desired resolution'. We have followed up by email directly with the complainant advising her of this. Please provide confirmation that this case is considered resolved. Consumer Response /* (3000, 7, 2021/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received my certificate that I was rightfully owed.Thank you! I have not been made whole with the 7 lessons that conflicted with lesson 8 and the remainder of my lessons.Make me whole as in refund me back my 7 lessons $910 that nobody was instructing me on until *** ******* took over for lesson 8.Then ignored me after questioning him in car and never responded to my email. I still have to pay for lessons to learn how to drive correctly so what was I being instructed on from lesson 1-7? Business Response /* (4000, 9, 2021/11/26) */ The complainant did contact me by email on November 23, 2021. Here is my same date reply (sent by email): Hello (complainant first name). I am specifically referring to the complaint filed with the Better Business Bureau against Young Drivers of Canada (951 Rowntree Dairy Road, Woodbridge ON L4L 8Z5). I was able to assist you regarding your certificate but any financial compensation must be requested through the individual franchised locations. The contact information for Halifax is: Centre Director Young Drivers of Canada Operated by ****************************. **** ******** Road, Ste. *** Halifax NS *** *** I trust this information will assist you in seeking resolution from the appropriate party. end of email I received another email reply on the same date (November 23) from the complainant. The final line of the email is: Thank you for directing me where to go seek resolution.I appreciate your time. end of email Please provide confirmation that the case against Young Drivers of Canada (951 Rowntree Dairy Road, Woodbridge ON) is now closed. Consumer Response /* (2000, 11, 2021/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the business' resolution.Thank you for providing me with my certificate and for directing me where to seek resolution.I appreciate your time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩