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ComplaintsforMary's Fine Jewellery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a purchase from the store named and attempted to pay with a prepaid Mastercard ******* credit card. The card was declined yet it was a gift from my work and I knew it had $100 on it so I paid with my regular credit card.The next day I checked with Mastercard and they said that $100 was used for **************** yet the store claims they did not process it.Business response
13/01/2023
In regards to the above claim i would like to give you the accurate series of events what happened with Mr. ******* ********. He claims the prepaid Visa he used in my store was full in the amount of 100.00 dollars. We tried to process the card twice and both times our terminal showed declined. We provided both copies to the client to show that his card was NOT processed and i have copies of these receipts as well as the end of day report which summaries my daily transactions and clarifies nothing was taken from that card. Upon reaching out to Mr. ********, I invited him to come in to the store so that i could show him the proof that i did not take any money off his card, His response was that i am a scammer and definately was our store which took the funds. Upon further discussion he reached out to Visa and was told that a website by the name of ****************** was responsible for the transaction and accused me of being affiliated with this company. I have no affiliation to the website nor do i like being told that i am a scammer which i why i tried my best to resolve the situation as best as possible. Upon emailing Mr. ******** and calling 4 times i got no response. I would like to clarify that i am a family owned business for the last 20 years and i have never stole any money from anyone and investigated this event throughly to make sure and error wasn't made by my employees. In conclusion Mr. ******** was too arrogant to look at the facts of this event and that i am not responsible for the loss of funds on his card. My reputation is taken very seriously and i would be happy to provide all the documents needed to clarify that i am in fact telling the truth and nothing dishonest has been done on our end. Please advise what else is needed to resolve this situation as i am upset and bothered that i have been accused of something i am not responsible for and will be happy to prove so.Customer response
15/01/2023
Complaint: ********
I am rejecting this response because:
I am awaiting Mastercard findings, but I have chalked this up as lesson learned. Maybe when the jewelry store does their taxes they will discover that they were in the wrong and reimburse me but I highly doubt it.
Sincerely,
******* ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.