Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gord Anderson Automotive Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGord Anderson Automotive Group Inc

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Gord Anderson Automotive Group Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Box 1696 1267 Dundas Street, Woodstock, ON N4S 0B1
      BBB File Opened:
      13/4/1989
      Years in Business:
      42
      Business Started:
      1/5/1982
      Business Started Locally:
      1/5/1982
      Date of New Ownership:
      1/1/2008
      Business Incorporated:
      1/5/1982
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gord Anderson Auto Group Inc.
      Business Management
      • Dale Anderson, President
      Contact Information

      Principal

      • Dale Anderson, President

      Customer Contact

      • Dale Anderson, President
      • Keith Chapman, Secretary/Treasurer
      • Lee Anderson, Sales Manager
      Additional Contact Information

      Fax Numbers

      • (519) 537-7654
        Primary Fax
      • (519) 537-5542
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      17/07/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      ********* ******* **** under warranty Rpms and vehicle speed unresponsive to driver causing vehicle to speed and decelerate uncontrollable almost causing on 4 different occasions. Over a span of monthsFirst time break down happened dealership unable to find anything wrong declared vehicle safe and road worthy changing me money to get vehicle back into possession of owner.Second time break down different error message then first dealership unable to replicate issue nore fix anything dealership declare vehicle safe and operational. Wanted $200 for release of vehicle. Owner ( my self refused had meeting with ***** (manager of Anderson's) to which he said when it happens again maybe we can come up with the fix and he waved the fee for $200 and made an open work order on the vehicle.Third time and forth time happened on Sunday July 16, 2023 vehicle lost control again so plug in an OBDII reader and drove it till the forth time happened. Have a reading of issue live view of it. Contacted ***** manager of Andersons detailing this happening and expressing my safety concern about the vehicle how it is not road worthy and that I was sold a lemon also stating that I would like a replacement vehicle of same value as obviously the dealership is unable to repair the car. Showed up at Gordon Anderson's automotive service department pulled into garage. Went to service desk. Told them I am here. The car is malfunctioning again to which they went and got *****. ***** ordered me off the premises to drive the car that is not roadworthy and is unsafe. I was ordered to drive it off the premises or he would call the cops. ***** called the cops to which during the time of before them showing up he kept on coming out and harassing me as I was on the phone with GM trying to get a tow service arranged and a way of getting the vehicle off the premises. By the time the cops showed up I had enough. I spoke to the police. No charges laid. Almost more to story also.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Drew A

      1 star

      09/05/2022

      *************************************************************** ************************. You can document all of what they told you in person, in text messages, in social media. In the end, Anderson will argue that what they say doesn't matter since that isn't in the contract. A complete and total lack of character and professionalism.

      But let's say you do purchase from them and you take your vehicle into them for service. Well, you are certainly in for a treat. Bringing in your vehicle on the date and time scheduled, only to have it sit there all day with no work being done. A one off, sure that might make sense - people get sick, jobs go longer than anticipated, etc. However this has happened 3 times. Wow, how bad does a place have to be a work that it becomes a chronic issue.

      Local BBB

      BBB Serving Western Ontario

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.