Business ProfileforRare Candy Canada

Ok so I was super hopeful when the order arrived (yes it was a long wait but that was stated on their website) but was a bit surprised when I opened the box and it was so different I wasn’t even sure it was mine. I reached out for clarification and the first response was ‘oh my goodness I will reach out to the warehouse immediately’ and then after more than a week I followed and the response was ‘we made subs, that’s our policy’. Ok… that’s fine if that’s policy, all good but perhaps a packing slip to break it down or explain would be helpful. I had been sent a credit for one missing item but was missing more than one thing and was told they just gave a wrong, higher weight item. Upon comparing the website I’m not only missing items but I’m also out more money because the higher weight items don’t account for 2 of my other items. Ultimately the lack of transparency is concerning here…. I tried to go back and price out my original order against the website but items they sent aren’t listed to look at pricing. I’m a very understanding shopper and if they would have just been like ‘hey here is what we substituted for what, hope that’s cool’ I wouldn’t be writing this… but the unhelpful and rude tone of customer service has me needing to put this out here.