ComplaintsforCaplan's Appliances
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Complaint Details
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Initial Complaint
04/11/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On october 20, I verbally agreed to put down a 10% **** deposit on an item that was in stock at an appliance store. I changed my mind on the order and now I'm being told that I am stuck with the item because after our verbal agreement they found that the item was actually not in stock so they decided to order it in. They made this decision failing to inform me that ordering the item in would result my **** being charged in full and this would become a final sale. I tried to politely resolve this directly with the sales rep however he refused to listen despite the fault being clearly his. I reminded him that he told me the item was in stock, and he replied with new details that should've been communicated to me at the time (he realized the item was not in stock and needed to order it in etc). I contacted the manager and explained, and even gave him the email conversation between myself and the rep, but he hasn't got back to me. I have emails documenting the sales reps admission that he discovered the item was not in stock AFTER initially saying it was, and his subsequent failure to inform me of a full price **** charge and final sale status. Parties involved: Caplans Appliances October 20 $9701.02 Sales Person ******* ****** ****@caplans.ca XXX-XXX-XXXX Store Manager ****** ****** ******@caplans.ca XXX-XXX-XXXXBusiness response
08/11/2021
Consumer Response /* (450, 5, 2021/11/08) */ I have been in touch with the business and they have resolved the issue with me.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.