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          Find a Location

          Silk & Snow Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSilk & Snow Inc

            Mattresses
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            200 - 670 Caledonia Rd

            York, ON M6E 4V9

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            Email this Business
            (855) 777-0033

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            Customer Reviews

            2.49/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 29/5/2024

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Silk & Snow Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              200 - 670 Caledonia Rd, York, ON M6E 4V9
              Email this Business
              BBB File Opened:
              30/8/2019
              Years in Business:
              7
              Business Started:
              1/1/2017
              Accredited Since:
              29/5/2024
              Type of Entity:
              Corporation
              Contact Information

              Customer Contact

              • Mr. Albert Chow, CEO
              • Mr. Kenneth Mo, COO
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/10/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              * **** ***** *** * ***** **** **** ******* ****** ***** ****** *** ** *** **** ******* ******* **** **** *** *** ********** ** **** * **** ****** **** *** ** ***** ***** **** **** ******* I bought two complete sets of linens including a duvet cover. I was shocked to see the top sheet started to look completely thread bare and started to shred. I complained and customer service did agree to replace the sheet. I had spent so much money at this company so perhaps that is why as I had bought many pillows as well and even extra pillow cases. But then the same thing happened with the duvet cover. ******* **** ******* ***** **** ***** ********* ******** ***** ** **** **** *** ** *** ***** ***** ** ***** they will not provide me with a new duvet cover. * **** *** **** ** ********** *** ** ** *** ******** It’s been well under 2 years. **** ***** ***** ** ************ * **** ** * ***** ** ** * *** **** **** **** *** ****** ***** ******* ** **** **** ** ** **** **** ****** **** ***** ******** ********* ****** **** **** **** **** **** * ****** ******* *** ******* *** ******* ***** ** ** ** ********* *** ******* *** ******* **** * ****** ******* *** ******* *** ********* ********** they stick to their standard form empty apology. They are so sorry…… but do nothing ****** **** **** ********** **********  ** *** *** ***** ** *** *** ** ***** *********** *** ** **** *** ** *** **** **** **** ***** ** ** *** ** ****** ** *** * **** **** **** *** **** **** ******** * ********* **** **** ****** **** ****** **** ****** ** **** *** **** ***** *** ****** ******* ******** * ***** **** ****** **** ** * ****** *** *** **** my duvet cover is literally in shreds and the sheet that was replaced that I washed once ** ** *** ** **** ** ******* ******** is literally in tatters I decided to take this further.
              Read More
              Read 16 More Complaints

              Customer Reviews

              43 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heidi G

              24/04/2024

              Came home today to find our bed boxes left in the rain we told them in our notes we are in a basement suite and it was left upstairs !!! There is cover upstairs but they didn’t even take the time to put it under! It’s been raining all day so don’t say it wasn’t raining when left!! ** ******* ** ****** * ****** ********* ***** ** ** *** ** ***** **** **** * *** ** **** ** *** ** **** ** * Feel really let down you did this to us !!! Not impressed lazy drivers !!!

              Silk & Snow Inc Response

              01/05/2024

              Hello *****, We are truly sorry to hear about the disappointing delivery experience you had with the arrival of your new bed frame. It is unacceptable that they were left in the rain despite the instructions provided in your notes, especially considering your circumstances. Please know that this is not the level of service we aim to provide, and I completely understand your frustration. While we do ship our orders with ***** and include specific delivery instructions, unfortunately, we cannot always control how they handle the delivery process. However, your feedback is crucial, and we will certainly escalate this issue with ***** to ensure it doesn't happen again in the future. If there's anything we can do to assist you further or if you have any concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we're here to help in any way we can. Again, please accept our sincerest apologies for the inconvenience caused. We truly appreciate your understanding and patience. Sincerely, Lacey
              Read 42 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

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