ComplaintsforLowes Canada

• Initial Complaint

  26/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Signed a contract for a kitchen renovation on Nov 12, 2023. Had to pay up front in full. As of March 25th, only about half of the job is complete. Damaged items in shipping, installation contractors not showing up to complete the work when promised several times. I have had a mostly unusable kitchen since January 4th. And I have had to turn into the general contractor to organize the job. Store manager **** ****** just keeps apologizing. I can’t plan anything except to wait on Rona each weekday. I have attached the Nov 10th bank draft and draft fee transactions for the job. 100% payment was demanded before the job. No exceptions. No ETA of completion.

  Business response

  28/03/2024

  Hello Mr. ******

  A executive supervisor will call you and start the process to investigate and resolve for you,

  Thank you for your comprehension

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received defective material from **** (formally Lowes) I was promised a partial refund. I have been emailing back and forth for months they have just been stalling me, sending me to other people to keep telling me I will get a refund but never actually doing anything. they have completely stopped responding to emails, | have called into their call center and they also refused to help me.

  Business response

  05/01/2024

  Hi **  ************

  Would it be possible for you to give us more information like the store it happened and also a copy of the bill/pictures of the damages?

  Thank you!

  Customer response

  05/01/2024

  
  Complaint: 21096297
  
  hello, 

  I purchased the material from the store in Belleville Ontario,   I have attached two pictures  and the receipt.
  
  Sincerely,
  
  ***** ***********

  Business response

  09/01/2024

  Thank you M. *********** for the pictures and the receipt,

  Would you be able to tell me if it's ALL the material that is impacted or parts of? If it's not all the material, is it possible for you to tell me what percentage or the quantity of items that are impacted by the problem you are showing me?

   

  Thank you in advance

  Customer response

  09/01/2024

  
  Complaint: 21096297
  it was probaly40 percent that was affected and 10 percent of that was completely unusable 
  
  Sincerely,
  
  ***** ***********

  Customer response

  09/01/2024

  
  Complaint: 21096297
  
  I am rejecting this response because:

  Complaint: 21096297
  it was probaly40 percent that was affected and 10 percent of that was completely unusable 
  
  Sincerely,
  
  ***** ***********

  
  
  Sincerely,
  
  ***** ***********

  Business response

  09/01/2024

  Hello M. ***********,

  Thank you for clarifying.

  We would be willing to offer a check of 2500$ to compensate you for the issues with the product, if you accept, it can take up to 3 weeks for you to receive it,

  Please advise

  Customer response

  10/01/2024

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21096297, and find that this resolution is satisfactory to me.
  

  Yes, I would be happy with that.

  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  18/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased: Aug 22, 2021 (then returned as it came damaged) Replace Sept 10,2021 We were sold a product to which we purchased extended 4 year warranty. The issue now is that we have been without an a working over since October 21 2023. Dealing with ******* which is Lowe's third party warranty. They took over 5 weeks to tell us that they were unable to find anyone to service our oven and that they would refund us only the cost to which we paid for the oven and would not even refund the cost of the moot warranty plan. They offered us $5143.95, The Costs of these ovens have gone up by $3000. This is of no fault of our own. We trusted Lowes and ensured we covered ourselves with extended warranty. We did our due-diligence. We reached out to Lowes Corporate and were dealing with their "higher" up resolution program. We had advised that we would not accept a gift card. We are wanting a replacement oven of equal or better value. Along with a 4 year extended warranty. Which is what we originally bought. We referenced their own warranty plan that identifies they replace the item if they are unable to repair it. Which is exactly what we are facing. We have since reached out twice with no further communication from their office since November 23rd (almost a month) we are entering into the Holiday season and I have a family of 7 to which I cannot cook a holiday meal for. To say we are disappointed in Lowes is a understatement: ***** ********* * ********** ******** ***** * ************* * *********** ************* ******** **** ***********

  Business response

  19/12/2023

  Hi Miss **********,

  I am working with the Exectuive Escalation Desk and will be working with you and all the parties involved to get your issue resolved asap.

  I am contacting right now our protection plan department to understand what happened between end of November and now and will be reaching back out to you with a way towards resolution,

   

  Thank you for you comprehension

  Customer response

  28/12/2023

  
  Complaint: 21027224
  
  I am rejecting this response because:
  

  There has been no further action or communication to us from Lowes Canada. Even though they indicated they would reach out to other escalation departments and then to us. We have not been contacted by any department associated with Lowes to further rectify the situation.
  Sincerely,
  
  **** **********

  Business response

  02/01/2024

  Hello ****,

  We have talked with our protection plan department and we will maintain the offer of giving you a gift card of the value of the item (5143,95$), as per the protection plan conditions, for you to get a replacement.

  Please note that this decision comes from ******* as the item is deemed unrepairable and that we do not sell that precise model/brand anymore. 

  An equivalent item will be a bit less pricy now, so you will be able to keep the rest of the balance of the gift card for you to get anything you want in store.
  
  To alleviate the situation we are ready to give you a second gift card of 400$ to cover for any other protection plan you would want on your next appliance purchase.
  
  Thank you

  Customer response

  02/01/2024

  
  Complaint: 21027224
  
  I am rejecting this response because:

  You have done nothing to correct the issue. As stated in your own warranty policy from ******* Part 13, if you are unable to repair the appliance it will be replaced for the same or equivalent value. As you yourselves have deduced this over is not repairable nor serviceable in my area. This oven is also no longer available for you to do a direct replacement. Therefore, a replacement is required of equivalent value . Which is all we have asked for from the start. You state that the oven is a bit less now, that is not the case. On your own website, to get an 8 burner gas, double oven, stainless steel the least expensive option is $9100 NOT including and extended warranty. Which the extended warranty does not appear to even be an option for these ovens.

  As mentioned, our family of 7 has been without a working oven since October 21st, 2023. This is beyond unacceptable. All we have asked for is that Lowes/****, do as their own policy states. Provide a replacement oven, with an extended 4 year warranty. To replicate what we originally purchased a working oven with a valid and serviceable warranty program that is for 4 years in our area. 

  
  Sincerely,
  
  **** **********

  Business response

  03/01/2024

  Hello ****,

  Sorry about that i was misinformed for the equivalent product. I will circle back with our protection plan team and ******* and see what can be done.

  Would you be open to receive the full amount you paid for the product but in the form of a check (which would allow you to buy the same product you have at a place they still sell it)

  Thank you

  Customer response

  04/01/2024

  
  Complaint: 21027224
  
  I am rejecting this response because:

  As you yourselves have mentioned, this same replacement oven is not serviceable in our area. We purchased a product from Lowers that they then guaranteed with a 4 year extended warranty. 2 years in they are not telling us they cannot service our oven, nor can they honor their warranty and lastly they cannot replace it with the same product as they no longer even carry it. Again, this is of no fault of our own. Your own policy states that if you cannot repair it, you will replace it. That is all we want. For Lowes to replace it with a similar product with the same features and same warranty. 

  Your offer to provide us with a credit or a check does us no good and is not a replacement as we will be out thousands of dollars to purchase a product of same quality and with the same features.

  Lowes sold us a product they could not repair or back with their own warranty. Your own policy says "replacement" this needs to be corrected with a direct replacement.

  
  Sincerely,
  
  **** **********

  Business response

  12/01/2024

  Hello Miss **********,

  So sorry for the delay, i'm still waiting for a confirmation from our protection plan team and *******.

  I am still working to get a check to you and not a gift card for you to be able to purchase the same item where you could purchase.

  Replacement still seems outside of scope since we don't sell the product anymore.

  I will circle back once I have an answer, which should be shortly,

   

  Thank you

  Customer response

  15/01/2024

  
  Complaint: 21027224
  
  I am rejecting this response because:

  It has been almost 3 months without a working oven. How long are we expected to wait for any sort of actual help from Lowes? 
  
  Sincerely,
  
  **** **********

  Business response

  19/01/2024

  Hi ****,

  After reviewing you file, we are ready to offer you a check of 5143,95$ for the original purchase price (not a gift card) + another check of value of 10% (515$) to alleviate for normal inflation.

  With those checks you will be able to get the same product you had anywhere that it's still sold.

  Thank you

  Customer response

  19/01/2024

  
  Complaint: 21027224
  
  I am rejecting this response because:
  

  In your previous message you stated the following:

  "Hello ****,
  We have talked with our protection plan department and we will maintain the offer of giving you a gift card of the value of the item (5143,95$), as per the protection plan conditions, for you to get a replacement.
  Please note that this decision comes from ******* as the item is deemed unrepairable and that we do not sell that precise model/brand anymore. 
  An equivalent item will be a bit less pricy now, so you will be able to keep the rest of the balance of the gift card for you to get anything you want in store.
  
  To alleviate the situation we are ready to give you a second gift card of 400$ to cover for any other protection plan you would want on your next appliance purchase."

   

  Now you are offering the same $5143.95 for the original price paid for the oven and only 10% for increased market percentage. But yet there is no mention of anything related to the warranty of $400 due to the fact that we were not even able to use the warranty we purchased. 

  We will only accept  the addition of the 10% as long as the full warranty is returned as well as previously committed to.

  full price paid for Oven  $5143.95+ 10% for market increase + $400 for the warranty plan as well which was previously stated you would refund in your previous messages.

  
  
  **** **********

  Business response

  25/01/2024

  Hi ****,

  Just to confirm you requested amount, the amount you are requesting would be 6058,35$?

  Thank you

  Customer response

  26/01/2024

  
  Complaint: 21027224
  

  I believe you mean $6,058.95. 

  $5,143.95 (full credit)

  $515 ( additional 10% due to increase in the market)

  $400 (warranty program return)

  Total $6058.95

  Yes this is the amount to which we are requesting.

   

  Sincerely,
  
  **** **********

  Business response

  30/01/2024

  Hi ****,

  Please note that both checks have been requested.

  One from ******* of 5143.95 (full credit for the item)

  One from **** of 915$ (increase in the market + warranty return)

  Both can take up to 3 weeks to get to your door but please note that both have been requested to the right parties,

  Thank you for your comprehension

  Customer response

  30/01/2024

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21027224, and find that this resolution is satisfactory to me. Though by the time we will receive these checks we will have been without an oven for 4 months which is completely unacceptable. 

  
  Sincerely,
  
  **** **********

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered a gas snow blower from Lowes (online) on Oct 23 2023, was delivered to my address on MondayOct.30 2023. Pics are attached of the way it was left on my front step. I took it out of the box to see if there was any visible damage, could not see anything. Proceeded to start snow blower, and it shook uncontrollably and the rubber auger was hitting the metal housing (Housing is all marked from rubber auger). Phoned Lowes 1 Hr. after I received item, was told there is nothing they can do about it , that my only option is to phone the manufacturer. I phoned manufacturer right away, explained everything to them and the said it is Lowes responsibility to replace it. Called Lowes again today, was told pretty much the same thing as first phone call to them, to call manufacturer. Tried to get a manager on the phone, was told there is none available, asked for the head office number, was told they don't have it. Now I have a brand new damaged snow blower sitting in my garage that is useless. I was only looking for it to be replaced, but after all this , I want a refund and they can take their damaged snow blower back. If I don't hear anything back soon from Lowes, I will be disputing my credit card charge and dropping the snow blower off at the nearest Lowes store here in Calgary. ( I also run a business and alot of our supplies are purchased from Lowes, after this experience, I'm sure **** ***** will love to have us as their customer for all of our supply needs )

  Business response

  03/11/2023

  Good Afternoon, 

  Thank you for reaching our and sharing the information related to your recent Snow Blower Purchase. 

  If you are able to share the details of which store you originally purchased through along with the invoice from your receipt we will gladly investigate further to ensure this is able to reach a resolution. 

  We look forward to hearing form you soon and wish you a wonderful weekend!

  Customer response

  03/11/2023

  I have personally delivered this snow blower to Lowes here in Calgary and they refunded me .

   We can close this case. Thank you

• Initial Complaint

  22/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 27 of this year I purchased an item on Lowe’s website and was given an online receipt with an order number . Lowe’s then proceeded to take the funds out of my account but unfortunately the item I purchased was never delivered . I contacted Lowe’s asking where my item was giving them the order number they gave me only to have them tell me that they could not find the order and someone would contact me . I waited a week with. I contact being made . I contacted Lowe’s again explaining what happened to have them ask the date bought , amount paid and my last 4 digits of the card I used to buy the item . Again they said someone would contact me and again nobody did . I contacted Lowe’s again only to do this same song and dance twice more . At this point I would like a refund as I’ve already gone out and purchased the item elsewhere . As stated above I have the online receipt and proof they took the funds out .

  Business response

  23/08/2023

  *****

  Thank you for reaching out and apologies for any frustrations through this process. 

  I was able to reivew the case history and see that there were multiple requests with our Online Team to locate the order in question and help with having that refunded.  This was sent through our escalation process and investigated via our Finance team in detail and they were able to identify that the funds were captured for this order but, sadly the order was never successfully generated.  Typically, once that process is completed then the order number is generated and visible for details to be reivewed as well as available if any adjustments or details need to be handled after the order has been finalized.  In this case, as the order was sadly unable to complete the order finalization and generate in our internal system we are unable to review the order to apply any adjustment whether it be via credit, refund or price adjustmnet. 

  As the order was not finalized and you did not recieve the product intended then the only method availalbe to retrieve the funds would be via a Chargeback request with the original method of payment.  I do wish this was something more directly accessible from our side but, without visibility in our systeem a refund cannot be initiated from us to return to your original method of payment, this will need to be disputed with your Credit Card or requested for reversal via the ChargeBack process as mentioned above. 

  I hope this is able to answer your inqiury thank you again for your time and allowing us to review this in more detail. 

  Customer response

  23/08/2023

  
  Complaint: 20508747
  
  I am rejecting this response because:
  It isn’t on my part to return funds to my account it is on the part of the company ( Lowe’s ) who did not fulfill their portion of the purchase agreement .  They need to return the funds to the original method of purchase . 
  Sincerely,
  
  ***** ******

  Business response

  24/08/2023

  *****, 

  Thank you for your reply and we understand your request to have the funds returned to the original payment method.  

  Sadly, with the order not being finalzied in our system we do not have access to release the funds dirctly from our ordering system, hence the recommendation to submit the Charge Back request with your Credit Card.  If that is not an option or something you wish to proceed with the alternative is to have us gather the details to allow a cheque to be issued to you via courier to allow you to apply it to your original payment method.  

  We would love to offer a more direct method of having the funds released to you but, again with the order not finalizing in our ordering system the only option left is to have a cheque issued to you.  If you can provide the name, the mailing address and phone number needed to be applied to the paperwork we will gladly submit this for processing from our side right away. 

   

  Customer response

  24/08/2023

  
  Complaint: 20508747
  
  I am rejecting this response because:
    Can you explain to me why it is taking me to go to the *** to get a response from you …. I contacted Lowe’s no less thatb 5 times for a total of 3 hours to get no resolution … surely you should provide me with some type of compensation for the absolute disregard for how your company dealt with this mess !!
  Sincerely,
  
  ***** ******

  Customer response

  25/08/2023

  
   
  Complaint: 20508747
  
  I am rejecting this response because:
    Can you explain to me why it is taking me to go to the *** to get a response from you …. I contacted Lowe’s no less thatb 5 times for a total of 3 hours to get no resolution … surely you should provide me with some type of compensation for the absolute disregard for how your company dealt with this mess !!
  Sincerely,
  
  ***** ******

  Business response

  25/08/2023

  *****, 

  Yes, we definitely understand that you have invested your time into having this resolved and I can assure you we were working with our Financial Department thoroughly to offer as much opportunity to resolve this matter from our side as possible.  Sadly, with the error in the ordering system not generating or finalizing the order for us to view/access that does limit the availabiilty to issue the refund as smoothly as we would like.  

  Regarding why there has not been any follow-up with each of your inquiries, without being involved on those specific cases we cannot speak to why they did not update or reply after your previous contacts but, do wish to help you reach a solution.  

  In consideration of your time and effort through this process we are prepared to offer a cheque in the amount of $48 to go towards the amount billed to your oriignal method of payment and a Gift Card in the amount of $50 to be used for any future projects or purchases you may need.

  If you wish to have these issued as offered then please provide/confirm the name, phone number, email and mailing addres so this can be submitted for processing as soon as possible. 

   

  Customer response

  25/08/2023

  
  Complaint: 20508747
  
  I am rejecting this response because:
  That would be a great gesture on your part .  I can confirm my name is ***** ****** , email is ***********************, address is ** ********* *** * ** ****** * ******* * ****** *** ***** ****** ** ********** 
  Sincerely,
  
  ***** ******

  Business response

  25/08/2023

  Thank you for the confirmation of the details.

  The requests for both the cheque and the Gift Card have been submitted for processing.  The Gift Card will arrive via Purolator within 5 - 7 business days and the Cheque will arrive within 1 to 2 weeks to allow you to apply that to your original method of payment on that order. 

  Have a wonderful weekend! 

  Customer response

  28/08/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20508747, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  16/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To home it may concern. I have made an online purchase from ****.CA order #********* for a Leaf Blower Husqvarna 150BT. I had issues with this unit. was not able to start it. **** is refusing to except the return and refund me. They will not accept any motor returns. I have tried countless times to plea my case and reason. I am being refused. How is that a store can sell items that they do not have to accept returns? This is unfair to customers.

  Business response

  18/08/2023

  Good Evening, 

  Thank you for reaching out with your concern.  Typically if an item has had fuel inserted into the unit then the item is unable to be returned.  The unit does have warranty coverage but, if fuel has been inserted then that would have to be addressed via the manufacturer and if they are unable to offer a solution or direction to resolve then they will determine if they approve or provide a return authorization. 

  If they have not been contacted directly initially to attempt to come toa solution that would be your first point of contact to have this matter handled and resolved as smoothly as possible.

   

  Customer response

  18/08/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20479528, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ******
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 16, 2022 I purchased a ***** chest freezer from Lowe's for $453.05. I also purchased a 4 year extended protection plan from Lowe's for $104.99. The freezer had lots of problems with thawing/refreezing and heavy frost buildup on the upper rim preventing the lid from closing properly. It was totally unreliable. I spent many hours and days on the phone with ***** customer service and had them send me a replacement gasket which I installed. On July 31, 2023 the freezer quit working altogether and I lost a lot of valuable food. I called ***** and was told that they would refund the purchase price but could not refund the money for the extended warranty. On August 2, 2023 I went to Lowe's to request a refund for the protection plan which would not even take effect until Nov. 16, 2023 as ***** had given me a 3 month extension to their warranty. After spending an hour in store with Lowe's customer service I was told that the protection plan was not refundable even though it had yet to take effect. I am out $104.99 for a protection plan I have not used and I am very angry.

  Business response

  04/08/2023

  Hello, 

  Thank you for reaching out and sharing the information regarding this matter. 

  We can most definitley investigate ways to help this come to a solution but, would ask for details from the purchase if you have them availalbe.  

  Store where purchase was made
  Date purchase was made
  Amount of purchase
  Transaction number or Protection Plan number 

  If you can provide this for our review we will gladly move forward to see how we can assist in having this get to a full solution as smootly as possible.

  Have a wonderful weekend!

  Customer response

  04/08/2023

  
  Complaint: 20413461
  
  I am rejecting this response because:  the issue has not been resolved.  I attached receipts for the purchase and the extended protection plan.  The receipts provide all of the information requested.
  
  Sincerely,
  
  ***** *******

  Business response

  09/08/2023

  Hello *****, 

  Thank you for your reply and sharing the receipts of the original puchase information.

  Our store was contacted with this information and advised of the details regarding the freezer and refund request for the Protection Plan. Store Manager - *****, has agreed to assist with procesisng the refund but, as this was an in-store purchase would require you to visit with the original receipt so they can submit the refund to the original method of payment via their Point of Sale machines. 

  I have shared the receipt details with them directly and once you can visit the store, approach the Customer Service Desk and advise you are there to have a refund applied for this Protection Plan as approved by *****. 

  I hope this is able to help reach a resolution.  Have a wonderful rest of your day!

  Customer response

  11/08/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20413461, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  17/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an offset Umbrella in store on Saturday 17 July 2023 (receipt confirms 12:12). I brought it home and opened the box to find that the item was missing the hardware elements (screws, washers, etc) to put it together. I called the store to see if they had the hardware package they could provide or if they could exchange (Called at 13:19) and was told that they could not do anything and I had to deal with the manufacturer. They claimed that their returns policy had recently been changed to not permit these items. This is not written on the receipt (which actually states 90 days), this is not posted online on their exchange and return policy page, and it is not displayed in the store. I spoke with ******* (********** ******* *** *********. ******* provided me the centralized online phone number for the head office customer service **************** which I called. The representative there said that as it was a store in stock item, it should have been directly replaced, and with respect to replacement policies, this was covered by a 30 day replacement policy for new and unused items.

  Business response

  19/07/2023

  Hello ***********, 

  Thank you for sharing your feedback regarding your recent purchase.  I was able to see a case created from the Store Feedback being shared as well as the complaint details shared via this platform. 

  I connected with the store and spoke with ***** ******* * ****, who advised he was familiar with the file and had spoken with you directly to have the misisng pieces sourced and provided to allow you to complete the setup and assembly of the umbrella. He mentioned that the matter had seemed to have reachd a solution after speaking with you directly but, I wanted to ensure that everything had been finalized successfully. 

  I hope you have been able to feel tihs has been fully resolved and I appreciate the opportunity to investigate into this matter in more detail. 

   

   

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had purchased a stove from Lowes on March 23, 2022. And I was given an 18 months financing option with zero interest charges, I have attached the copy as well specifying that if the payment is completed before the expiration date there would be no interest charges till 10/8/2023. But Lowes started sending a statement with interest charges after April and i did talk to a manager about the resolution to take out the interest charges if i pay the full amount of the purchase with no interest charges before the expiration date, And she agreed and then transferred me but the call got discontinued. And then i called again but i did not get a valid response with customer services and is going in loop with lowes. I want them to know what they are doing when they provide a statement with no interest charges and suddenly start charging me interest before the expiry date. remove the interest charges and i will only pay the purchase amount of $1011.35

  Business response

  17/07/2023

  Hello *****, 

  Thank you for your time in patience in reaching our team.  

  Your request was reviewed and sadly I am not seeing any case/contact to our ******** Online Support Department prior to receiving this note but, you may have been speaking with a contact at the Financing Department.  As our *** Support Department does not have immediate access to your Credit Card informaiton or visibility to the account details your best point of contact is ************.  They will require your name, phone number and account details to be able to investigate further and discuss any activity on the account. 

  I hope you are able to locate the information you need and wish you a wonderful rest of your week! 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 12 2023 I made a purchase at Lowes using my flexiti card I'm the amount of 939.58. When my statement posted I noticed that I was charged twice. I contacted lowes and they acknowledged the problem and attempted to rectify the problem on numerous occasion via flexiti portal, email and phone contact with no success of rectifying this problem. I have contacted flexiti on numerous occasions and they have refused to make this billing correction. I asked flexiti to dispute this and I was told that they do not have a dispute process and that I need to contact the merchant (Lowes) and I have and Lowes tried everything to issue this refund back to me but it is not working correctly in their portal. I would like this to be fixed asap.

  Business response

  10/07/2023

  Hello ****,

  Thank you for reaching our team and allowing further investigation. 

  We have connected with the store where the charge is being identified as billed through and ******* will be contacting you to see if they can locate the transaction to have a refund applied.

  Please update if that is completed and successful so we can move the file to a resolved stauts. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩