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ComplaintsforSojag Seasonal Products
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Complaint Details
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Initial Complaint
15/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a 10x14 replacement canopy from Sojag. When I opened the carton it did not have the size that I had ordered, it had a 10x12. The invoice the packing slip and the carton all indicated the 10x14 size I had ordered. Contacted Sojag in May explaining what had happened. They gave me a ticket number ****** and asked me to return the 10x12 they supplied incorrectly. They told me the correct size 10x14 was on order. When it arrived it was in the same carton that I had returned the incorrect 10x12 in but had the new order number and packing slip indicating a 10x14 but it appeared to be the original, incorrect 10x12 that I had returned to them. Contacted Sojag again and they gave me a new ticket number ****** saying they would pick the incorrect unit again but have not heard any more from them. Cannot get a commitment from Sojag or replies to many emails asking for a status on their pick up of the second incorrect size shipped and status on when we can expect the proper size replacement. Thank you
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.