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          Club Piscine Super Fitness Gatineau has 1 locations, listed below.

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            Business ProfileClub Piscine Super Fitness Gatineau

            Pool Contractors

            Contact Information

            550 De La Gappe Boulevard.

            Gatineau, QC J8T 8A8

            Visit Website
            (819) 568-1491

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            550 De La Gappe Boulevard., Gatineau, QC J8T 8A8
            BBB File Opened:
            16/5/2011
            Years in Business:
            33
            Business Started:
            2/1/1991
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            30
            Business Management
            • Ms. Tania Ravenda, Vice President
            • Mr. Jean Ravenda, President
            Contact Information

            Principal

            • Mr. Jean Ravenda, President

            Customer Contact

            • Ms. Tania Ravenda, Vice President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            15/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased 011427 Valve 2" S X (Cespa Val 201) for our Spa from Club Piscine on Nov.22, 22 Facture : 305090 (it cost 29.99 + tax). This part connects by glue to other parts, which we also had to re-purchased (cost 124.00 + tx). Due to supply shortages it took some time to collect them. My husband finally installed them a month ago. We recently discovered that the Valve is leaking through the seams (refer to pics). It is incredibly disappointing discovery because as mentioned it is glued to several other parts that now as a result of this defect have to be re-purchased. I reached out to the manager ******* ******* to make a warranty claim, he only offered us a 45$ gift card, which I declined because it only cover the cost of the Valve and does not factor in our added costs and inconvenience. I asked him to instead replace the parts because it would be at cost to them, and he confirmed that they don't have all of the parts due to supply shortages which means that it is going to take us many months (again) to gather them.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Sonia P.

            20/07/2022

            I purchased a pool from Club Piscine on ******** Street in Gatineau in April 2022 with a planned delivery date of July 4th. I have since paid the pool in full as it was requested by the company. Since June 29th, I have sent 8 e-mails and left over 10 voice messages to enquire about delivery and installation of the pool and have not received a single reply. I have had to move my vacation by a few weeks hoping to get a reply. I contacted our seller on Saturday July 16 to see if he could be of help. He advised that delivery and installation are in another building but did send them an e-mail asking then to touch base with me. I have still to get a response. Prior to me paying the pool in full I would receive weekly e-mails from them and since the pool has been paid in full I can not get someone to reply to me. When you sign the contract for the purchase of the pool they provide you with an e-mail address and a phone number to contact to schedule your pool delivery and installation. Unfortunately after many attempts and even asking for a manager to call me back, still no answers. Worst customer service experience I have ever had. Be **** of purchasing from that store!!

            Local BBB

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