Business ProfileforLaura Canada

I am writing to file a formal complaint against Laura Brand regarding a recent purchase I made from their online store. Unfortunately, upon receipt of the item, I discovered it was defective.I promptly contacted Laura Brand's customer service department to address the issue and seek a resolution. However, my experience with their customer service was extremely disappointing. The representative I spoke with not only had an unapologetic attitude but also spoke to me in a rude and dismissive manner. She insisted that mistakes happen and refused to take ownership of the error or offer reasonable compensation to me for the inconvenience caused. The proposed resolution is inadequate and burdensome. They suggested sending a return label for me to package and return the defective item myself. This requires me to visit Canada Post for the return process or locate the exact item in the *** and physically exchange it. This defeats the purpose of online shopping entirely; if I had wanted to physically visit stores, I would not have opted for online shopping in the first place. As a longstanding customer of ********************** Brand, I am deeply disappointed by their lack of accountability, customer respect, and courtesy. The manner in which this matter has been handled reflects poorly on their commitment to customer satisfaction. It is evident that ********************** Brand's customer service team is in dire need of comprehensive training on how to effectively communicate with customers and resolve issues promptly and satisfactorily. In light of this experience, I have decided to cease any further purchases from Laura Brand. I value businesses that prioritize customer service and accountability, qualities which Laura Brand has failed to demonstrate in this instance. I respectfully request your assistance in mediating this dispute and ensuring that Laura Brand addresses their responsibility to provide adequate customer service and fair resolutions for their clients.