Business ProfileforDesjardins Financial, Life & Health Insurance

I opened my Desjardins bank account in June 2022 at the University of Quebec Trois Rivieres location while I worked there for the summer. After opening my account, I asked if I could make international money transfers, and I was told that yes, they set that up for me. In August 2022, I moved back to the US. When I attempted to make an international transfer from my Desjardins account to my US account (via AccesD), I was told that I did not have permission to do this, and that I would need to visit my local branch, of course, I was already in the US, and couldn't do so. I repeatedly called Desjardins to see what I could do. After waiting on hold for five hours, and explaining my situation, the person on the phone berated me and in a very demeaning voice told me that maybe I should have checked it was working before leaving the country. They said that I would have a really hard time getting my money and that I should call someone else because they couldn't help me. This led to months of me calling different people at the bank, waiting hours at a time, and then being directed to a new person who would eventually tell me that they couldn't help me. I also made appointments with the Trois Rivieres branch, and I would either never receive and answer, or no one would show up to the appointment (despite confirming the date and time). After I was given a potential solution by someone at the bank (using a bank draft) and being told to contact my branch for more information on this, I reached out to my branch again with this potential solution. I sent multiple emails, attempted to call, and never received a response.