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Find a Location

Solution des Parcs de Stationnement du Quebec Inc. has 1 locations, listed below.

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    Business ProfileforSolution des Parcs de Stationnement du Quebec Inc.

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    184-2400 chemin Lucerne,, Mont-Royal, QC H3R 2J8
    BBB File Opened:
    11/5/2021
    Business Management
    • Sandra Carter
    • General Manager
    Contact Information

    Principal

    • Sandra Carter

    Customer Contact

    • Sandra Carter
    • General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    22/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This Towing Company is fraud. I parked my car on Galeries Norgate mall parking opposite to Métro Côte-Vertu. I went to the mall and by the time I came back my car was towed. I call the number and they demanded a hefty money from me to return my car back. When I told them I was in mall to get stuff but they did not listen to me but told me if you do not give the money you are not getting the car back. I had to provide my credit card detail to pay the money to get my car back. Now I am also worried if they are going to use my card detail some where else to make transaction.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    john j.

    1 star

    22/01/2022

    On Jan 20, 2022 in the evening I parked my car on the ****** *** parking lot. After shopping back, I found my car battery was dead and also transmission shift was locked. Because it was quite late night and it was extrem cold, despite I tried many ways to resolve the problems, it turns out I had no choice to leave my car in the public parking place overnight and planned to return back the next day to fix it. Before deciding to leave my car overnight, I checked around about warning sign, there was no any signs indicating no overnight parking, only sign from towing company saying the place is reserved for customers. But, the next day, Jan 21, I went back with car fix tools and found my car wasn't in the parking place any more. So I called the towing company (Solution des Parcs de Stationnement du Quebec Inc), i was told my car was towed at 11pm and to know where my car was stationed then I must pay immeditaely $116 to get the address. I ended up without any choice, and to avoid further potential fees, I released my credit card info and got the address. I was then looking for the place on foot for about an hour in the extrem cold weather. Because of the cold and time spending on waiting on the call for the guy retrieving the address, my cell phone battery was almost dying, and I had to rely on it to guide me to find the place of my car. Luckliy thanks to the Lord, there was a good-hearted driver giving me a help and drove me to the place of my car. And I found my car was left on a very deep remote residential street. With gratefulness for the help given by the driver, I was feeling so bad about what the towing company did. I was charged in a very intimidating way. Although the night and the day were extreme cold, it was no colder than the way the towing company treated a person. When the company essentially did was to take advantage of a person's trouble and towed then hided the person's car and extort the money. ***** * *** *** **** ** *** **********

    Customer Response

    22/01/2022

    this charge does not come with any receipt and on top of that, my car had problems to allow me to drive and it was very cold and late night. What if a car was broken on a highway causing massive congestion, Will the car driver be charged for its broken car stationed on the highway?

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

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