![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSaputo Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
14/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i get more and more irritated every time i buy the meat and cheese sticks. there is a severe problem with the individual packages because they don't tear on the lines for the meat sticks and this exposes other sticks that we didn't mean to open and then they aren't sealed up anymore. also, the cheese packages individually are almost impossible to be opened because the top flap is not easy to separate. most of the time the meat and cheese pieces are destroyed during the process of trying to open them. we use these on the go, so we don't have scissors to open the packs. and i should not have to carry scissors to open this type of packaging. my kids are upset because they can't get to the food and open the plastic. this is our favorite snacks but you have a severe problem with the packaging and this has been going on for month. it cost us $5.99 per packaging and there have been defects on at least 10 of the combo packs we purchased. that's $60 of pure frustration and disgust!!!Initial Complaint
10/11/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a milkshake, branded ******* by Saputo. It was in date and supposedly strawberry. It tasted like a chemical soup with an artificial strawberry taste. I called Saputo and asked them for my money back, (only $3) and they refused to refund me. * ******* **** ** ****** **********Business response
29/11/2021
Response to ID # ******** – ***** ******** – case logged on Nov 10, 2021.
Hello *** ******** ********,
****** **** ****** **** ******** ** *** ******** ** **** **** ** ** *** ***** **** ******** *** *******
Mr. ******** contacted Saputo on November 3 demanding a cash or cheque refund for the product. On November 10, the matter was resolved to his satisfaction, and Saputo agreed to mail him vouchers for an amount that he agreed was acceptable. The vouchers were mailed on November 23.
****** *********** ******* ** *** ******** *** *** ** **** ** *** **** **** ** ******* ************
Rose M****
Superviseur, relations consommateurs
Supervisor, Consumer relations
Customer response
29/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.