Business ProfileforCanAssistance Inc.

Can assistance was supposed to reimburse our medical claim from our trip in the Dominican Republic. I filed our claim upon our return on Jan 6th. I had some missing information that I supplied by Jan 25th. Since then I have been given false promises of reimbursement coming. The money was deposited in the wrong account due to their error since my account numbers that I gave were correct. They told me I had to wait for them to get the money back before reimbursement which is not my problem. I have had over 10 calls with them with false promises that I would be getting my 2705.59$. I am beyond frustrated and accumulating interest on this amount paid while on my trip. Last week I spoke to a customer service representative named ***** and he told me he is shocked I haven’t been paid yet. He insinuated that I should consider legal representation. However doing this I’m losing out on more money therefore I decided to seek *** help in helping me get the funds which are owed to myself. I am also seeking damages for interest incurred. Their lying and not delivering is unacceptable and unprofessional. They are having issues with Etransfer of money so I have requested 3 times to be issued a cheque which they haven’t done. It is unfair that we purchase/pay for insurance and they are free to delay payment to benefit their company. I am beyond frustrated. I have also requested to speak to a supervisor being told that they don’t do that. It’s obvious they don’t want to hear from frustrated customers. I have included a report of « supposed » to be direct deposit (2nd time receiving this without deposit). Tired of the lies.