Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Canlab Research has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCanlab Research

    Lab Supplies
    Suspended BBB accredited business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Health Canada vs Canlab

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

     

    On or about December 13, 2023, Health Canada issued a warning to consumers not to buy unauthorized injectable drug products from Canlab Research because they may pose serious health risks. The products are promoted as peptides and are sold online via Canlab Research websites including www.canlabresearch.com and www.canlab.net.


    Most synthetic injectable peptides are regulated as prescription drugs in Canada and require a prescription from a licenced health care professional. Selling unauthorized health products in Canada is illegal. Unauthorized health products have not been approved by Health Canada, which means that they have not been assessed for safety, efficacy and quality and may pose a range of serious health risks. For example, they could contain high-risk ingredients, additives or contaminants that may or may not be listed on the label. Unauthorized injectable drugs also carry significant risk due to potential for infection, allergic reactions, and poor outcomes.


    Prescription drugs should only be used under the advice and supervision of a health care professional because they are used to treat specific conditions and may cause serious side effects.

    Health Canada has ordered Canlab Research to stop advertising and selling all unauthorized health products and will take further compliance and enforcement action to protect consumer health and safety if necessary. Health Canada is also working with the Canada Border Services Agency to help prevent importation of these unauthorized health products.

     

    Information can be found on the following link: https://recalls-rappels.canada.ca/en/alert-recall/unauthorized-injectable-drug-products-sold-online-canlab-research-may-pose-serious

    Accreditation Suspension:
    On 05/23/2024 this business's accreditation in the BBB was suspended. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    The Attorney General of Canada vs Canlab

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

     

    On April 15, 2024, the Superior Court of Quebec issued a provisional injunction against Jean-François Tremblay, Francine Legault, Gary James Gaul, and their companies, 9369-1640 Québec Inc. and 9334-2293 Québec Inc. The Attorney General of Canada requested the injunction under the Food and Drugs Act and the Code of Civil Procedure to stop the defendants from selling, promoting, and distributing unauthorized injectable drugs, including peptides, oxytocin, and triptorelin, which were marketed without Health Canada's approval. The court found multiple violations of the Act, thus granting the injunction until April 25, 2024.

     

    Information can be found on the following link: https://www.canlii.org/fr/qc/qccs/doc/2024/2024qccs1281/2024qccs1281.html?resultIndex=1&resultId=6cba02c859844606b8d1654f81315c98&searchId=2024-05-22T13:31:48:555/d29c4589abbd4b67899074a47067cebf&searchUrlHash=AAAAAQAPQ2FubGFiIFJlc2VhcmNoAAAAAAE 

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Montreal, QC H1E 3N8
    BBB File Opened:
    4/5/2021
    Years in Business:
    8
    Business Started:
    17/12/2015
    Business Incorporated:
    17/12/2015
    Type of Entity:
    Corporation
    Number of Employees:
    4
    Alternate Business Name
    • 9334-2293 Québec inc.
    Business Management
    • J Francois Tremblay, President
    Contact Information

    Principal

    • J Francois Tremblay, President

    Customer Contact

    • J Francois Tremblay, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/06/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Transaction occurred on June 16th, 2023. Order # *****  I placed my order and sent a wire transfer from ***** bank the same day and followed instructions to send CanLab a copy of the wire for confirmation of payment., and processing of associated order. Following 2 additional emails and multiple ****** App messages, which they advertise as the best way to get a hold of them, I've heard absolutely nothing about my order or receipt of the money I wired. I confirmed the wire was sent correctly and to the advertised account for CanLab at *** *******  The Toal cost of my order was 267.25. I will never use this vendor again and am hopeful for a full refund to avoid any further social media or legal retort.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela H

    1 star

    24/08/2023

    This company is shocking!! They continually mess up orders, then give no customer service after they have your money! After I received my 3rd messed up order, it took 3 weeks to get a response so I could return the wrong peptides they had sent. I was asked to ship the peptides back and they would immediately replace with the proper order. I shipped, they didn't. Now they have my money, and I have no product!! If they are this bad with customer service, wonder what the quality of their peptides are?

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.