Customer ReviewsforRoseSkinCo

Horrible business! Ive been emailing for two weeks about a return and nothing! Ive been sending the correct information, and then a day later they responded me with rate our service. Horrible. Product doesnt work. Im so done with this company.

Hello *******,I'm truly sorry to hear about the frustrations you've experienced with our communication and the return process. It's never our intention to make things difficult for our customers, and I apologize if our responses did not reach you successfully.From our records, we have been actively responding to your inquiries. It appears there might be an issue with our emails reaching you. This could be due to various reasons such as email restrictions, a full inbox, or our responses being directed to your spam folder. When you submitted your form on May 11, 2024, we responded on the same day, and it seems there was a misunderstanding in communication following that.We've also noticed that despite our efforts to resolve the situation, including processing a refund for you on May 14, 2024, there seems to be an overlapping issue with a report filed to your bank. According to our last update, your bank has issued a refund.To ensure that no further communication issues occur, could you please verify that our emails are not being blocked or sent to spam? Additionally, if there are any outstanding concerns or further assistance you need, we are here to help and want to ensure that all your issues are addressed promptly and satisfactorily.Thank you for your patience, and I look forward to resolving this matter to your satisfaction.

I used this product for several weeks and saw no results. The device now overheats on the higher settings to the point I can no longer use it. Customer service was horrible. After sending me multiple emails asking the same questions over and over, they offered no real solution. I'm my opion, this product is a waste of money and time.

Hello ********,I'm really sorry to hear about the experience you had with our product and the frustration its caused. I apologize if the back-and-forth questions seemed repetitive, but please know that our customer service team genuinely wanted to understand your concerns and offer a real solution. Given that your case was beyond the guarantee period, it was important for us to gather comprehensive details on how the device was used over time.I believe a resolution has now been reached and your case has been resolved. If there are any remaining issues or if there's anything more we can assist you with, please don't hesitate to reach out again.Once again, I'm truly sorry for the inconvenience and thank you for your patience during this process.

Worst customer service ever! Been having issues with my product and have been emailing back and forth for a month without resolution. What's the point of a guarantee if you make your consumer jump through hoops? Ridiculous! Buyer beware.

Hi *******,Thank you for sharing your feedback, and Im truly sorry to hear about the difficulties you've experienced with our customer service and the resolution process. It's clear that we fell short of providing the timely and effective support you expected and deserved.I want to clarify the timeline and the actions taken regarding your case. We aim to thoroughly assess each claim to ensure we address it correctly, which can sometimes lengthen the response time. In March 2024, after a comprehensive review by our Quality Team, we confirmed the issues with your product and processed a replacement for you on March 7, 2024.I understand that the time it took to resolve this matter was not ideal, and I apologize for any frustration this caused. We continuously strive to improve our response times and the efficiency of our support process to prevent such delays in the future.Please let us know if there are any ongoing issues or anything further we can assist you with regarding your replacement. We're here to ensure that you are satisfied with your experience and the solutions we provide.Thank you for your patience and understanding as we worked through your case. We value your feedback and are committed to using it to improve our service.

My package was delivered to the incorrect address and their customer service has been wildly unhelpful. Their website does not have a phone number, only a contact form. It took a while for them to get back to me, and when they finally did it was as if no one was actually reading anything I wrote. Each time I replied, saying the same thing over and over it was met with no help! No answers! Or acknowledgment of my actual issue. They just kept asking generic questions like if anyone in my home had picked up the package. From the start, I expressed that the confirmation photo showed the package, with MY correct address on it, in front of an apartment that was not mine. Again, they asked if I could just wait for it to show up- still not acknowledging the fact someone else had my package! They told me to contact my post office to see if they had the package...again and again ignoring the issue.I can't even tell you if this product works or not because I never received it! And I won't at the risk of dealing with this again for something that costs almost $300. I disputed the charge but it seems like this is going to be a fiasco trying to get a refund for a product I DON'T EVEN HAVE!!!!

Hello ********,Im truly sorry to hear about the troubles you've encountered with the delivery of your package and the subsequent communication challenges.Firstly, I apologize for any confusion or inconvenience caused by the delivery issue. The situation youve described with the package being delivered to an incorrect address is certainly not acceptable, and we understand your disappointment and concern, especially given the value of the product.Regarding our customer service response, it seems we've fallen short in fully understanding and addressing your specific issue, despite our intentions to assist. I sincerely apologize if our communication came across as generic or unhelpful. It's important to us that every customer feels heard and supported, and we clearly need to do better.To resolve this as quickly and smoothly as possible, I'm personally looking into this matter. We want to ensure that you are not left out of pocket for a product you did not receive. As part of our commitment to your satisfaction, we will be reviewing our communication records to understand where our service can be improved.I also want to address the issue of a refund for the product you never received. Please be assured that we are taking your dispute seriously. We will coordinate with the relevant departments to expedite the resolution of your case.Once again, I apologize for the inconvenience and frustration this has caused.

This product burnt my skin and has left very visible markings all over my legs. Despite that I had been using on my fingers for multiple months with no change to hair growth. I can no longer wear shorts in public, buyer beware!!!

Hello ***********,Firstly, I want to express how sorry we are to hear about your experience with our product. I understand that you've experienced skin irritation and markings on your legs, alongside no noticeable change in hair growth on your fingers. This is certainly not the experience we want our customers to have, and we're keen to get to the bottom of this.I'd like to note that back in November, we reached out to you to understand more about your situation and offer assistance. Unfortunately, we haven't heard back from you. We would really appreciate the opportunity to learn more about your experience so we can better understand what happened and how we might be able to help.If you could please respond to our previous email, we are ready to assist you further.Thank you for bringing this to our attention, and we look forward to hearing from you soon.

They have a 90 return policy that falsely states they will refund no questions asked. No where does it state that you have to wait a full 90 days before you can get a return. I don't want the item. It is painful with no results. They have you fill out this form with lots of questions and then tells me they want me to use for a full 90 days. Why? I don't want it. Their return policy is a lie. Misleading and a lie. I took screenshots also.

Hello ****, Thank you for bringing this matter to our attention, and I am sincerely sorry for the frustration and confusion you've experienced. Our 90-day return policy is intended to provide our customers with enough time to see the results of the product because hair removal can sometimes be a gradual process. However, we understand that each of our customer's experience is unique, and not everyone will have the same level of comfort and satisfaction using our products. The questions on our Return Form are part of our return process and are designed to understand your experience better and offer some advice or troubleshooting, in case the issue can be easily resolved. However, we totally respect your decision if you choose not to proceed with the product, and a return or refund can certainly be arranged. I can see from our records that after your refusal to continue with the device, our team accepted your request to return the product for a full refund. We sincerely hope this demonstrates our commitment to honoring our return policy and our dedication to customer satisfaction. We truly appreciate your feedback and will continue working to make our return process clearer and more straightforward. We are here to support you, so please do not hesitate to reach out if you have any other concerns or questions.

The company has horrible customer service. They do not care about how they ship your item. There is an issue with me receiving my product. They are not willing to expedite your order. You have to wait the entire processing time again.

Hello *****, We're truly sorry for the confusion and inconvenience you've experienced regarding the shipping of your order. I understand where you and coming from. Please know that we take your feedback very seriously and we're here to make things right.I understand that you placed your order on April 5, 2023, and reached out to us about the order the very next day. On April 7, 2023, you mentioned getting a full refund. This led our team to try and halt the shipment of your order to address your concern. As part of our procedure, we requested a response within 1-2 days to confirm if you wanted to cancel the order. However, we didn't hear back within the stipulated time, and so your order was processed and shipped on April 13, 2023.Unfortunately, there was an unexpected situation with customs, which led to the parcel being returned to our warehouse. We understand how frustrating this delay must have been. As soon as we received the parcel back, we reshipped it on April 19, 2023. According to our records, the order was delivered to you on April 27, 2023.We apologize for any delays or misunderstandings in communication during this process. We genuinely care about our customers and strive to provide the best possible service. We assure you that we are continually working on improving our processes to avoid such situations in the future.Please feel free to reach out to us if you have any other concerns or questions. We are here to help!

I placed my order on February 19 and still have never received the package, never received an update on why I didn't receive the package, and now I'm still getting the runaround after asking for a refund. I paid over $100 and have nothing to show for it. I feel like I've been scammed.

Hello ******, I'm sincerely sorry to hear about the issues you've faced with your order, and I understand the frustration and inconvenience this has caused you. At Rose Skin Co, we value your trust, and we want to assure you that we're committed to resolving this situation.Upon your inquiry on March 18, we immediately reached out to our shipping team to investigate the issue. When dealing with parcel deliveries, unfortunately, sometimes unforeseen circumstances can cause delays or problems. Once it was established that there was no movement on your order, an investigation with the courier was initiated. Investigations like these can take some time as the courier checks their facilities and traces the package. During this process, I can see that you have been in constant communication with our team but there was still no concrete reason as to what happened with your order, only- we asked for your continued patience as we relied on our Shipping Team's effort to trace your parcel, which I understand is frustrating. However, we were committed to getting to the bottom of the issue and help you resolve the case.Upon your request, we proceeded with a full refund for your order, as we never want our customers to feel like they are at a loss. We deemed the product as lost during the investigation and acted accordingly to prioritize your satisfaction. Since our last interaction, the investigation has now concluded. It was determined by the courier that the parcel got lost in one of their facilities. While this doesn't change the inconvenience you experienced, we hope it brings some closure to the issue. I sincerely apologize for your experience with us, it was never our intention to make you feel like we are giving you the run around. I also appreciate your patience through out the entire process. If you have other concerns or questions, please do not hesitate to contact us. We're always here for you!